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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In May 2023, ServiceMaster Restoration performed restoration work related to water damage in home located at *****************************************. On or about August 30, 2023 they you returned my furniture and other items which they had stored while my basement was being restored. When they unpacked the furniture, they found one of the glass doors to my television cabinet was broken so they took the glass door that was not broken to be able to match a replacement of the broken glass door. To date, ServiceMaster has not returned either of the two doors.I have called on several occasions to request the glass doors be returned. I have been ignored. Below is a list of my attempts to have my doors returned.April 2, 2024: Talked with individual who stated she was going to have someone contact me. Nobody contacted me.May 1, 2024: Called and left a message. Call never returned.May 15, 2024: ******************** representative called ServiceMaster and was told someone would be in contact with me. No one contacted me.June 10, 2024: Called, talked with individual who agreed to have someone look into it. June 10, 2024: Received message from ******* that she needed some information.June 16, 2024: Finally able to reach *******. She stated she would get back to me in about 20 minutes. It has been more than a month and I have not heard back. This is not acceptable. It has been nearly eleven (11) months since the company took the glass door to have it replaced. I would kindly request they return and install the glass doors on the cabinet as soon as possible.
Business response
09/19/2024
Dear Better Business Bureau,
We acknowledge the complaint filed by Mr. ****** ******** regarding the missing glass doors for his television cabinet. We sincerely apologize for the delays and the inconvenience caused during this process.
As of 9/18/24 we have been in direct communication with Mr. ******** and have offered several options to resolve the matter, including:
Replacing the entire cabinet,
Replacing the broken glass,
Replacing both glass doors.
Mr. ******** has expressed understanding and has chosen to take some time to review these options. We are currently awaiting his decision and are prepared to move forward as soon as we receive his preference.
We take customer satisfaction seriously and are committed to resolving this issue swiftly once we hear back from Mr. ********* Thank you for your assistance in mediating this matter, and we will continue to follow up until the issue is fully resolved.
Sincerely,
****** Cadiente
President
Cadiente Construction
ServiceMaster Restoration by Cadiente
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.