ComplaintsforEdible Arrangements #1316
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered the birthday wishtini arrangement in which product description says its not a martini its sweeter, martini glass shaped container is made of plastic, color may vary from shown. The arrangement supposed to contain a variety of fruits along with 8 strawberries and 8 pineapple stars. I opted to have 9 pineapple stars added for additional monies. I paid a total of $123.34 for this order. The order was for my mothers 73rd birthday and I was embarrassed when she sent me the picture. It showed ** in a small tin can that looked like a child made it. The fruit arrangement looked nothing like the picture online and was not in a martini glass. There was a total of 3 strawberries in it and only 6 pineapple. I called the store and spoke to an employee who was going back and forth with her manager and told me sorry and I can come pick up some chocolate covered strawberries. I told I wanted a refund because I did not get what I ordered. She finally had the manager call me back and she was very rude. Said that she inspected the arrangement and she thought it was fine. When I asked her for the corporate number she hung up on me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.