Customer ReviewsforSun City RV

Ill start by saying our sales man ***** was great. Then rest of our experience not so good. Starting with 1. them cashing a 30k bank check that need my husbands signature (no idea how it happened, but pretty upset about that), they told us it was locked up on the finance office (only to find out they cashed it before said date). 2. Check engine light was on and they tried to clear it. They only told us about the def header being bad and that the whole thing was being replaced (which was not the case, they only had to replace the header) They did not tell us that there was an exhaust leak (that we found out about after talking to the garage it was sent to) They did finally fix it all after we said we want our money back. 3. They needed to fix the awning cover over the door, again they did not fix it and flapped for 2k miles and we fixed it ourselves 4. The fridge, they were suppose to secure that. Well guess what, they did not and luckily it did not break anything and we had to fix ourselves. 5. It was never detailed and took us two days to get all of the sand out of the rig. There must have been a sand storm or something and all the windows must have been left open. 6. They wont send us the paperwork for the work that was done. 7. The bed had a broken hydraulic *********** and they were supposed to fix it, nope they did not! 8. It took over 3 weeks to actually pick up our rig 9. Communication with the service department is horrible horrible!!!! I would NOT Recommend buying from them!!!

We had a great experience with the sales department. ****************** not so much. We purchased a toyhauler 2 months ago and they have had possession of it more than we have. Had 2 return it 3 times initially to fix minor things that should have been caught on inspection. Took it out once and found more issues so had to return it again for items that should have been caught on inspection. When I call to check the status of repairs, all I get is attitude like it's my fault. Missed memorial and 4th of July, hopefully will have it repaired by labor day.