Customer ReviewsforMeineke Car Care

(If only you could post zero stars)I am extremely disappointed and frustrated with my experience at this Meineke location. I took my car in for a motor replacement, which I was told would take 3 to 4 days. Instead, it took an entire month. When I finally picked up my car, I noticed warning lights on the dashboard, and there was an unusual noise. The team reassured me that it was due to the extensive repair and "reset" the lights manually, claiming everything would adjust with time.Within a week, the lights reappeared. When I called back, they asked me to bring the car in again, keeping it for two more days. This time, they told me that my car required a software update, which they were unable to perform. They suggested I take it to a dealership for the software work, despite it all being part of my warranty.After scheduling an appointment at the dealership, they conducted their own diagnostics. To my shock, they found $6,500 in damages caused during the motor replacement, including missing bolts and an improperly attached control arm bar--significant issues that make the car unsafe to drive.When I informed Meineke as a courtesy, I spoke with the manager, ******, who seemed indifferent to the situation. I strongly advise anyone considering this location to reconsider. Their handling of warranty claims and lack of accountability have left me facing extensive repairs due to their poor workmanship and insufficient customer service. Please, do not trust them with your vehicle.

1/26/24, I took my son's car (2007 ******* to Meineke ("MK") for an oil change & inspection. They said it needed an: oil change, replace air filter, fuel injection service, brake fluid flush, flush coolant system, replace front stabilizer link, replace rear brake pads, resurface rotors, replace shocks, replace front brake ************* (Total: $2,512.80). Im not disputing any of the work needed. We picked up the car, the ** warned us that the brake sensor codes on the dash were on. They may turn off after time but to monitor & bring back if they didn't. We drove it home & the brakes didnt feel right. The car didnt immediately stop and you couldnt slam on the brakes. We called MK, the earliest we could return was 1/30. On 1/30, MK told me they could not read the codes to the sensors due to its age. It brakes but the *** brakes feature wasn't working & said to take it to the ****** dealership. If, the issue was related to their work, they would pay for the repairs. ****** looked and said it was unsafe to drive. ****** didn't have the proper tester to read the codes & had to borrow from Engineering. I called MK to give them the status. I mentioned how I was alarmed they released us the car given the driving condition. His response was the car is safe it has brakes". I said it no longer had *** brakes based on the repairs they did. He responded & said many older cars on the road dont have *** breaks. ****** had to "perform a stroke sensor adjustment, zero point of the steering angle sensor, yaw rate sensor & perform the linear solenoid valve calibration" to get the brakes to work as designed. The cost t was $628.95. When I sent MK the receipt, I requested an add' refund of $996.54 the cost for the brake work. MK declined my request & refunded me for the ****** bill. I'm extremely disappointed with MK's customer service. I believe the should have reimbursed me for a portion of their work as a compensation for my time and inconvenience. I DO NOT recommend MK.

Terrible service - they replaced my radiator without the sensor so the check engine light has been on for months! They told me they were waiting on the part and they would call when they received a t and they never called. Now when I go there to inquire about the sensor they refuse to service me because I complained to management. The car now belongs to my daughter and they told her today they cant help her because they refuse to work with me. I paid for a full service that was never completed and they refuse to get me the sensor. So now I have to pay someone else AGAIN because their feelings are hurt I was upset with them.