ComplaintsforFearless Motorsports

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Dodge Avenger 2013 from this business on 02/27/23 for a total of $7338.50 which includes price of the Vehicle $6500.00, Sales Tax $578.50, and T &Title Fee $260.00. This included a ****-mile or 45 days on engine and transmission warranty, towing. Car overheated on 03/25/23, was told by ****** to drive car over to their shop & if it didn't make it to call him, he would arrange for pick up; vehicle broke down 3 quarters of the way. Car was not picked up until 5 hours later, I waited w/ my car bc I was told to leave the car there and place key in car. (I would not do so, feared theft) Was w/out a vehicle for 11 days. On 04/14/23 completed my final payment, was told car included emissions testing, tags, and plates and would receive in the mail in 30 days. 2nd breakdown was 04/30/23 car went dead, called ****** and he had car picked up at my house by ******************* truck employee, on 05/01/23. On 05/05/23 sent ****** a text for an update as he had initially told me it was just the starter, he then stated that vehicle was being taken to emissions and he would call me when ready (I was confused as i thought this had already been done). When I get there ****** stated that the emissions testing was not done, however he got me30 more days on my tags, and I was to go back there once more during the week so that they could take my car to "special emissions testing". He also had an invoice ready for me of $934, charging me for towing, starter repair, and labor? This car has been in the shop for a total of ******************* about 600$ expenses for towing, repairs, and alternate transportation. Disappointed with service provided, was guaranteed a car in great condition, w/ a car fax reporting only 2 repairs, and honest transaction. I previously disclosed to owners past experiences where I have been taken advantage of when purchasing cars, my financial situation, & having a special needs child. This has been so stressful for my family and I. Please do the right thing

  

  Business response

  05/16/2023

  this  complaint was closed by customer, she even sent ** a copy apologizing saying she was under a lot of stress due to her special needs daughter, ...nothing else is required.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came to this shop early October of 2022 with some issues that needed to be fixed for my **** ***** element. 2 of those issue are still prevalent today, and seemingly were not fixed at all to begin with.The shop did not provide before or after photos to prove that the work was complete or needed to be done to begin with. Those 2 issues cost in total $424.82 were to replace the water pump and ************** Seal R&R (Front) Includes: The removal and installation of trans and all necessary components for access. Does not include: System diagnosis, testing, or a vehicle road test.The symptom of the issue was a squealing drive belt which was getting soaked by the oil and water from the leak points that were diagnosed above.After the "installations" the car still had issues and squealing but, the shop owner and tech convinced me it was just a bad belt, which was replaced and the issue did not correct.I took my car to a reputable shop which had informed me today (3/6/2023) that I needed to replace the water pump and ************** Seal (Front). They also informed me that the leaks had ruined the serpentine belt as well.I also took my vehicle in on a separate date (in Nov.20th) to install new plastics and struts, the fender plastics were improperly installed, which I communicated to the shop owner (on Jan 22 2023) that they had been severely damaged due to this mistake, he took no corrective actions.The cost of those fenders was $32.50 - taxes, and the install was estimated at .5 hours which was equal to $60.00. In total, $517.32 - minus taxes was spent on faulty work. I feel that I have been taken advantage of and I fear bringing my vehicle back to Fearless motorsports.

  

  Business response

  03/08/2023

  we have already reached out to the customer and resolved the matter. we informed him that if he had a part failure that the appropriate steps for us would be a labor claim with the supplier of the parts. in this case its parts authority. the customer will bring in the prts so we can file a labor claim on his behalf and get the matter resolved, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩