ComplaintsforRisas Dental and Braces

Dentist

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Initial Complaint
08/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I started my orthodontic treatment here at Risas dental on *************** in ****** in April of 2022. I had braces put on by another orthodontist in ** but moved and decided to find a new orthodontist in **. Risas was great at first but then things quickly became horrible and I had already put money down for my treatment. First it was needing to reschedule a bunch of my appointments due to the office over booking so this changed my time frame significantly. I gave them the treatment plan that was created with my previous ortho and they completely changed it because it was their opinion I trusted them and I feel like I was taken advantage of. I was offered at one point to get my money back that I had already paid for and I wish I wouldve done this. Fast forward to when I get my braces off, which I believe my treatment was rushed because they were tired of assisting me and my bite was not correct at that time, the orthodontist forced my retainers on and this lead to my front tooth breaking when I got home. I called the office and was able to get this fixed with a temporary filling and later on a crown that I ended up paying for even when it wasnt due to my own doing. Now that I have my crown on my front tooth, my teeth have shifted and my bite is totally wrong. I have seen other orthodontists and they have said that I will need braces again thus needing to pay for something that shouldve been done the first time properly and not being rushed out of the treatment. I wanted to end my time with Risas dental the day I got my braces off and unfortunately my tooth broke thus making this a longer process to be finished with them.
Business response
08/30/2024
Hi ******,
Thank you for reaching out to me. My name is ***** and I am the Patient Experience Coordinator for Risas Dental and Braces. I would like to first apologize for the unsatisfactory Ortho treatment you have had our ******* location. I would like to see what I can do to help. May you please send me an email to *************************************** with your date of birth, so I can access your chart and discuss this further more with the office. Thank you !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
07/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************************************** is the location I have been visiting for the past 4-5 years. The receptionist I spoke to on the phone was not only very disrespectful, but unwilling to cooperate with anything that was discussed. I'm a client that was supposed to have braces on for 2 years, this is 4 years later and I'm still running into the same issues. I called for an emergency walk in appointment for the following month. I said I would be in town from the 26th-29th of July, I leave at 11am July 29th. Apparently the only date I could be seen is the 29th of July, this is very frustrating for the fact that I haven't been seen in several months. I'm missing bands, brackets, and basic hygienical upkeeping my "orthodontist" should be taking care of. The word to describe the treatment I've received would be negligence. When I asked to transfer buildings if this would be the case, I was also told I'd be breaching the contract and have to pay $500 out of pocket, the contract states this term within the 1st 18 months. In which I've obviously exceeded. That same contract also states the duty that should be executed (in which was breached). The cause of this would be hundreds of dollars in additional flights/fees as well as the emotional harm inflicted and time wasted thinking I was getting productive treatment. Its one thing to not respect a lawful contract, but another to break your own motto/code of ethics. I look forward to speaking with someone about this nightmare of a facility. It amazes me that there is no "corporate" office, or so I've been told. I find it even more amazing that there is only 1 orthodontist that comes in 3 days a week. I must have chose the wrong profession if that's how much he's getting paid. I'm also still waiting on "******'s" call to talk with me about the service received yesterday, In which "******" promised would happen.
Business response
07/08/2024
Hi ****,
Thank you for reaching out my name is ***** and I am the Patient Experience Coordinator for Risas Dental & Braces. I believe I had spoken to your mom and the office manager had reached out as well regarding an agreement to transfer over to the ***** location due to having more availability date. If there is any further questions or concerns please feel free to reach out to me at *************************************** thank you !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dental emergency appointment and the schedule people are poor at communicating they said they will put me on the schedule but then have emergency appointments wait for over 2 hours last Saturday nobody was in the waiting area and they still made me wait, the waiting area dont get cleaned after traffic one of the staff took over an hour lunch and this is my second Saturday in for the same thing they removed 4 teeth and I told them make sure before removing make sure I wont have gaps no response and then told there not sure..
Business response
07/17/2024
Hi ******,
Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental and Braces. I apologize for the unsatisfactory experience you have been having at one of our office. I would like to try and help find a solution to what is going on. If you could please send me and email to *************************************** with your date of birth and the office location you are attending, so I can access your chart and discuss this further more with the office. Thank you !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A mediados ******* acud a una valoracin y limpieza dental con mi aseguranza la cual cubra esto , me atendi una dentista me revis y me dijo ahorita en un momento me dara *********** y cobertura , pues bien al terminar despus de una larga espera le pregunto si ya tiene mi *********** y me dice * me le haba olvidado * sin falta el da siguiente me llamara con toda la informacin no me *ued ms * esperar pero ya cerca de 1 mes no tengo respuesta ni me *uieren dar mi expediente trat de comunicarme varias veces y la respuesta es *ue siguen muy ocupados el da 4 ******** me contest una persona llamada ****** me asegur me enviaran mi expediente en cuanto se desocuparan cosa * nunca sucedi ni con reporte por escrito ni con llamadas ni llendo personalmente eso si el siguiente da le cobraron a mi aseguradora cerca de ****** dls sin recibir yo el servicio prometido
Business response
06/10/2024
***************,
Gracias por enviar este mensaje. Mi nombre es ***** y soy la Patient Experience Coordinator para Risas Dental. Lamento la molestia que le esta causando todo esto. Me gustaria ayudar la, si por favor me puede mandar un correo electronico a *************************************** con su fecha de nacimiento y la locacion del Risas que esta atendiendo para poder localizar su perfil y poner me en comunicacion con la oficina. Gracias !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
06/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went 3/23/24 to be check if a can saved a tooth that my filling just fell by refilling again, I have an endodontic surgery work back in 2005 or so without a crown, I didnt have any pain. Dr said they have to remove the remaining of my tooth, I asked if they could refilled it and they say no. They could of tell me right there to go somewhere else because they dont do that work. So with the x rays it came out, 5 cavities a regular cleaning and one wisdom tooth extraction. I decided to get my teeth done for what it was needing. And since then, I been in so much pain, almost two months. Going in to be check and helped, they made me 2 more x rays, on the first one the Dr said when they removed the cavity went to close to the nerve and the filling was almos touching the nerve. Prescribed me Sodium Flouride 5000ppm for sensitive. Nothing changed and went back for the pain and also noticed that I cant chewed because it hurts too, and also brushing my teeth, my gums hurts. I never had gums or pain problems! On my second visit for pain I got 1 more x ray from the side that hurts more, the person doing it says they were going to concentrate in the side where I have more pain. The Dr ***** there so another Dr checked me and referred me to an specialist somewhere else for fracture. I went back for same reason, the pain and to asked if I have to pay now in another place and the Dr did this job say yes, all they can do is removed that tooth where they treated for cavity and I have to pay the difference from the filling to the extraction. But I dont want to loose another tooth! And he told me if I want to save it I have to go somewhere else and pay! Wow so now I have to pay for what they done wrong and go somewhere else to pay even more money. Thats a NO for me! I dont even know if thats going to stop the pain or how much they done wrong! He said my body reject the filling and if the nerve dies it can cause an infection. I want them to be responsible for all costs!
Business response
06/03/2024
Hi *****,
Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental. I apologize for any inconvenience any of this may have caused you. I would like to try to help find a solution to what is going on. If you could please send me an email to *************************************** with your date of birth and the the office you were attending , so I can access your chart and discuss this further more with the office. Thank you !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
05/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello my name is ************************* and am the mother of ************************ . And am sorry but i wanted to complaint and let you guys be aware that i took my daughters to get her wired fix because it was all loose and the assistance that unfortunately i don't remember her name but she cut my daughter inside and little bit out side with the knife i was really **** off but dint wanted to offend her. my daughters couldn't eat for 3 to 4 day it was herding her a lot. she could not open her mouth,this was at the ****************** location. her date of birth is 9/20/2008. please contact me if possible this is not what i paid for .
Business response
05/28/2024
Hi *****,
Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental and Braces. I would like to apologize for what had occurred with your daughter. I would like to help with finding a solution to what is going on. Thank you for providing me with her date of birth and the office location she is attending, so I can access her chart and discuss this further with the office. If there is any other details you would like to mention please email me to *************************************** other wise I will be contacting you 2-3 days.

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Two years ago I was told the gap in my front teeth could be remove with braces. Doctor said treatment was 8months but that I had to pay for a full 2 year treatment. 4months into the treatment that doctor quit for 5 months I cancel 2 appointment due to there not being a doctor on site. 6months ago i explained to new doctor that I only wanted the gap removed and was told it would be 8mobths he did trays and pictures and said he could have it remove with a few visits.Today 5/23 he tells me due to the shape of my teeth and gums he has closed the space but not that gap and that the gap is not possible to be removed. I have been on auto pay for 2 years with no results and terrible terrible service and terrible treatment. I am seeking a refund I understand new doctor has to catch up but the minute he took those rays 6months ago he could have said the gap was not removable and I wouldn't have wasted my time
Business response
05/24/2024
Hi *******,
Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental and Braces. I am sorry to hear you have not been having a good experience with your ortho treatment. I would like to assist in trying to find a solution to what is going on. If you could please send me an email to *************************************** with your date of birth and what location you were attending, so i can access your chart and discuss this further more with the office. Thank you !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Customer response
06/06/2024
I recently contacted about a treatment for braces. In August 2022 I was told the gap on my front teeth would be fixed withing 6-8months. 4months after starting Mt treatment the doctor quit. For 8 months there was no doctor available on site. For 8months all was done was new rubber bands on braces. Finally 15 months into the treatment I was fed up. In February 2024 I meet the new doctor I let him know all I want is the small gap gone he does pictures and xrays and says he will have it done no issues that within 3 months the gap will be gone. 2 weeks ago I complain again of the process and he says he won't do anything else that the gap is not removable that he wants to end the treatment. Today I get a call from ****** and ****** saying that my treatment is done that I no longer have to pay the remaining time which is til August that's 3months and that they will refund $500 for the inconvenience. I have paid $3100 with no results days of leaving work early to fit their schedule bc I refuse to go when there was no doctor on site. $3100 spent and they offer $500 Please if anyone can help I can't afford an attorney but it's a lot of money to lose a lot of time lost Please help
Business response
07/23/2024
This complaint has been resolved on 6/8/24 Patient was given a full refund for her ortho treatment. Thank you

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
04/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I payed in full upfront when starting service for Orthodontist work. I had to move out of state before my procedure could be completed and called to request a refund for the remaining balance and they refused it.Thank you!
Business response
05/06/2024
Hi *****,
Thank you for reaching out. My name is ************ am the Patient Experience Coordinator for Risas Dental and Braces. I apologize for any inconvenient any of this may have caused. If you could please email me to *************************************** with your date of birth and what location you attend , so i could access your chart and discuss further more with the office. Thank you !

Best,

***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
04/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a root canal done, back in the very beginning of 2023. The dentist I went to vocalized to me that he wasnt very confident in his work but to see how it works out months down the road the tooth had caused nothing but pain. *** asked multiple times for a refund. I shouldnt have to pay $1600+ for something you didnt have confidence in. I want my money back. Now Im stuck paying out of pocket to go see specialist etc. told I cant get a refund and that I need to come in so they can redo it for me. H*** no. Ill never trust Risas ever again. I want my money back. This place is awful. I dont want to go near that office. I just want my **** money back. So I can go somewhere that can actually fix my tooth.
Business response
05/06/2024
Hi *****,
Thank you for reaching. My name name is ************ am the Patient Experience Coordinator for Risas Dental and Braces. I apologize for any inconvenient any of this any have caused you. I would like to try and help find a solution to what is going on. If you could please send me an email to *************************************** with your date of birth and what Risas location you attended, so I can access your chart and discuss further more with the office. Thank you !

Best,
***** J
Patient Experience Coordinator
Risas Dental & Braces
Initial Complaint
04/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paid in full for a crown, they kept rescheduling my appointment, told them I'd found another dentist and would be cancelling the crown before they put it in. They said I'd get a full refund on services and membership. They have a "No questions asked" refund policy, and satisfaction guarantee, both of which they did not honor. They did not offer a full refund, only partial. Very unprofessional, dishonest, and poor service
Business response
04/19/2024
Hi *****,
Thank you for reaching out. My name is ************ and the Patient Experience Coordinator here at Risas Dental. I apologies for any inconvenience any of his may have caused. If you could please send me an email to *************************************** with the location you attended , as well as your date of birth , so I can access your chart and discuss this further more with the office. Thank you !

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ComplaintsforRisas Dental and Braces

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