ComplaintsforViad Corp
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reserved lodging via www.glacierparkcollection.com (listed as "a division of Viad Corp") and read the terms and conditions before finalizing my purchase. Reservation #******* for lodging at ************.I also reserved lodging via glacierparkcollection.com, #******* at *******************. The terms (glacierparkcollection.com/terms-and-conditions/#cancellation) state the following are specialty products "Glacier ************ Lodging, ************************: all cabins, Glacier Park Lodge: Golf House and Tippet Cottage, ********************: Homestead house, Sun Cabin, and Hiker Cabin."When I called to cancel the ************ reservation, I was told it was not refundable since it is a Specialty Product. I noted that it is not listed in the Terms, and I was told that ************ was formerly called 'Glacier ************.' I explained this was not included in my confirmation email and I was told the ONLY place it is listed is here glacierparkcollection.com/lodging/************/ and as you can see the pop-up box even covers this partially.I then emailed the company stating that I found this to be unethical business practice, and was not offered a refund nor any solution. I'm asking for the company to update the wording on their Terms to clearly state "************ is a specialty product" and to approve a full refund for my stay since they did not clearly provide that information. There is no reason the Terms are listed this way- it is not stated in my reservation email and it is unclear from the website.
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Contact Information
1850 North Central Avenue Suite 1900
Phoenix, AZ 85004-4565
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.