ComplaintsforEdelman Financial Engines
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I agreed for Edelman Financial Engines to manage my 401 k plan. I occasionally check the balance then, one day there was a balance of $171.000 dollars then a few days later it was down to $145.000 . I asked my financial advisor what happen and he replied he never seen $171.000 for my balance. I told him i check balance on website everyday or every other day. I'm getting my money out by cancelling account but i, want to make sure that i get all of my money. People are stealing money left and right in broad daylight and i lost all trust in people that handle money,Business response
11/09/2023
Edelman Financial Engines policy is to conduct a prompt, thorough and fair review and resolution of any
complaint received from a client, former client, or prospect.We have been in contact with the claimant on several occasions and addressed their concerns. Upon an
investigation into this inquiry, it has been determined there is no factual or evidentiary basis for claimants
representations regarding the monetary value in the account. Furthermore, claimants requested
resolution is a refund, however, there were no fees deducted from the account for our services, as they
were enrolled in a free trial period.*************************
Senior Compliance Officer
Edelman Financial Engines
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.