ComplaintsforCustom Plumbing of Arizona

• Initial Complaint

  01/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On the evening of 11/ 20/22, my toilets started backing up and overflowing, as well as my bathtubs. I contacted my regular plumber, on 11/21/22, who was not able to come out. I spoke with my neighbor, who referred me to Custom Plumbing Arizona LLC. He stated they had come out to his home in the past and had located, dug, and cleaned out his two cleanouts (aka horns). I contacted Custom Plumbing Arizona, who was able to schedule an appointment for 11/22/22. The technician arrived, on 11/22/22, and I told him what had happened. I showed him where one cleanout was, that I had located. He said typically there should be two clean-outs, and I said that was the only one that I could find. He did not look for a second one and began to assess the clean-out that I had located. I paid a total of $400 for his services. Fast forward to 1/8/23, approximately 6 weeks later. My toilets and bathtubs started to back up again. I contacted my regular plumber, on 1/9/23, and they were able to come out and assess the situation. They located a second clean-out that Custom Plumbing of Arizona did not bother to look for, and that was actually the clean-out that was backed up that was causing my toilets and bathtubs to back up and overflow. My plumber suggested that I contact Custom Plumbing of Arizona, and ask for a refund because the technician who was out here on 11/22/22, did not do his job. I contacted Custom Plumbing of Arizona, on 1/11/23, and informed them that I had to call another plumber out for an issue they had supposedly fixed 6 weeks prior, and asked to speak to a manager about a refund. The lady who I spoke with, placed me on hold, and came back and said there is not a manager available, but I took down your information and will have someone call you back. I have given them 48 hours to return my call, and I have not heard from them, which is why I am outreaching to you.

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