ComplaintsforI Epoxy Floors LLC
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This vendor applied Kool Crete to my outdoor pool patio in January of 2021. They did not supply me with warranty information as they were a sub contractor of another company completing the job. In October of 2022, I noticed the Kool Crete was starting to crack, hollow out in many areas and come up completely in the area around my pool side skimmer. I contacted the owner, ***********************, in March of 2023 via email to inform him of the issue. ***** responded via email that the warranty was up after 2 years and that the issue was related to efflorescence problems. ***** nor anyone in his company came to the house to look and re-evaluate the issue with the Kool Krete prior to his assumption of what the issue was. I asked ***** twice through email to supply the warranty information to me along with his full companies name for me to evaluate my next steps but to this date I still have not received any of the requested items. I reached out to the company who sub contracted them for the job, Pool It Together, and spoke with the owner *****************. *** stated he tried to obtain the warranty information and request a view of the property as well to determine the issue with the decking but ***** will not respond to him either. I felt it necessary to file this issue with the BBB and determine next steps after your review. Thank you for your time and reach out with any questions.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.