ComplaintsforMy Credit Guy Inc
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Im very upset to find, now that we are applying for a loan after completing your credit repair program, that MCG didnt clean up our information with the 3 credit bureaus. Equifax wouldnt release our reports due to old addresses and errors on names so our mortgage lender had to help remove those items. There are still fraud alerts on Experian and TransUnion which needed to be removed as well. We also had to remove disputes before moving forward with FHA. This is costing us much time and $1000 paid to MCG for these services. I was also told by My Credit Guy that if I paid off my collections that they would be deleted. I requested documentation showing accounts deleted from our credit files and got no reply. I want a partial refund of $250 for the work that wasnt completed. My Credit Guy knew we were paying to fix our credit to prepare to buy a home and yet neglected to correct these basic items. I even had to pay accounts in full that werent removed from our reports. What kind of business are they running?!The incompetence is astounding. I was told the program cost $700 for my husband and I but was charged $1000. I feel taken advantage of since we did everything that was requested of us and yet the work wasnt performed as promised. Please refund the $250 today.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.