ComplaintsforShift Right Transmission

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My transmission went out june 2021. My daughter had it towed her home. Son in law ***** removed ****** and took it to Shift right Transmission. Picked it up 6/25/21. He reinstalled it and had them check operation of vehicle. I received it 07/11/21. Then I had more work done on it till 10/5/21. Gas tanks replaced, steering column,****** fuel injection. On Jan 25,2022 transmission making noise in reverse and wouldn't shift 3rd gear till going 45 mph. I talked with my mechanic ***** at Az Hot Rod. He said without looking at it could be the ****** He said to call Shift Right Transmission since its under warranty. I spoke with ***********************. He said if its the shell would not be covered. He said I would have to take it off and would cost me another $1294.72 or $2000 + if they take it off the truck.He never offered tow or offer to inspect it. Due to his lack of concern in wanting to make this right I decided I would have Az Hod Rod fix it. They found Planetary gears shot and check ball was missing in valve body. ***** spoke with Installer at Shift Right told him parts missing. Installer asked ***** why I didn't take it to them. He told him that ***** told me it was probably not covered and it would cost me a minimum $1294.72. ***** never offered to look at it. Never offered a tow.I looked up reviews and there are several Transmission complaints there in past 2 years.

  

  Business response

  06/09/2022

   we pulled up the customers invoice and noticed that this was not a complete rebuild, it was a repair only, so in this case, the only part that would be covered under warranty, would have been the pump assembly if found to be defective. Customer did call and asked if the sun shell was covered under warranty, and we simply explained that it was not replaced when the initial repair was done, and that was the end of the conversation. There was no mention on bringing in vehicle for diagnosis for their concern. 

  Customer response

  06/10/2022

  The problem was not the Shell. They suspected shell before transmission was looked at. When new installer took transmission apart, there was no check ball in valve body. This caused transmissionto fail. That is the issue. Poor quality installation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩