ComplaintsforAz Bounce Houses
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Complaint Details
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Initial Complaint
09/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date: 8/14/2023 Amount: $339.46 Business commitment: Bounce house, swamp cooler, generator.Nature of dispute: No services were rendered even though money was paid to ************* problem resolution: They want to refund half the amount (for zero services given, no contract was signed by me). They want to provide a rain check (after interacting with the company manager and not receiving any services for my event, I will not work with them anymore). Furthermore, I tried taking this business to civil court for this situation, without success, because the address on their website is not correct and/or updated (this process was part of me not being able to send a complaint to BBB any sooner since I was dealing with the courts without any respond from the defendant, or az bounce houses). Only reason I found out about the wrong address was, because the actual owner of the address shown on the az bounce houses website (who was receiving my court serving papers) responded to me saying I had the wrong address. After submitting paperwork to the courts using the address on az bounce houses website, I did not receive mail showing that they (az bounce houses) ever received the court serving papers. In the end, I closed the court procedure after attempting for about 3 months. Before using the courts, I sent my dispute to the bank where I used my credit card to pay with. That was not successful from my end because az bounce houses was able to provide a receipt of payment, although I was not given any services for this payment that they received. I have the receipt of payment (which I never signed or was given an opportunity to sign at any point) along with all the court papers (that has been closed) if necessary. Also, any bank paperwork for my dispute is available if necessary.This whole process of me going back and forth with the court, bank and az bounce houses took much longer than anticipated and now I am wanting to dispute with the BBB.
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Contact Information
4400 N Scottsdale Rd Ste 9708
Scottsdale, AZ 85251-3331
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.