ComplaintsforZendoor

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I moved into a Zendoor property in ************** to researching Zendoor as a company. All of the horror stories you are reading are sadly accurate to a tee. When I first arrived at the property the kitchen was flooded (1.5" of standing water), the ************** were broken, the kitchen was laced with mold, my neighbors 3 dogs were off leash and attached my dog on leash, a window was completely missing from its frame, the dishwasher did not work, the water coming out of the showers was white (like wall paint white... not clear), and the sinks had no running water. I sent over 100 calls, texts, emails, etc. to Zendoor requests maintenance or fixes. They did not reach out to me once. In fact, they did not respond to a singular complaint of mine until 45 days after my lease started. The addresses listed on their website is not a real address, the email listed on their website comes back as undeliverable, and they have not answered the phone once. Seriously. Over 100 phone calls and I left a message every single time. Ironically they figured out how to make a phone call the first day I owed them additional monies. I moved out and will be suing them in small claims court. Truly an unbelievably awful company. I would not wish business with Zendoor upon my worst enemy.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We moved in at the end of May and the ** was not working. We had someone come out to fix it and it was a little cooler, but not by much. We have been hounding Zendoor every day to please give us answers as we signed in our lease that there would be an ** unit. We had someone come out last week to look at it and we have been told it is a swamp cooler, and it wont get cooler in here unless a real ** unit has been installed. We cannot get ahold of anyone at Zendoor and we have resorted to buying portable ** units just to get by.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I moved into my apartment at The ******************** (#***) on March 25, 2022 and have had consistent issues of Zendoor lying, misleading, misinforming, and ignoring issues since moving in. We moved out of our unit on March 24, 2024 and per our lease agreement: "A move out inspection will occur and any cleaning or damages will be documented via photographs or video and charged accordingly. Your final accounting statement will be provided to you and security deposit refund within 14 days (if applicable)." As of today, April 14, it has been 21 days since moving out of our unit. Zendoor has been completely unresponsive to any communication regarding our security deposit refund, no refund has been sent, and another tenant already occupies the unit. Communication has been sent multiple times, to every outlet that Zendoor allows us to communicate with them through and I hope to have this issue settled immediately. Furthermore, when selecting our apartment (unit #***, listed at $1850), we only chose the unit over unit #*** (listed at $1725) because this unit had a ceiling fan and light in the living room. It took consistent attempts to contact Zendoor weekly from March 25, 2022, to November 29, 2022 before I could ever get ahold of a single contact at Zendoor even to discuss this issue. No changes to rent were made, even with written evidence of the discussion about the pricing between the units. In addition, when moving in on March 25, 2022, I was not allowed in my unit for 12 hours as maintenance was painting (covering mold) and had not finished. Upon move-in, the unit was missing baseboards, a washer/dryer, and a broken dishwasher, and had not been cleaned at all, with our showers completely covered in scum and the entire unit in the dust. They promised a cleaner would show up the next morning and were not in contact again until 11/29/22. Zendoor needs to be held accountable for its shady business practices and should not be allowed to operate in **.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There is an unlicensed air bnb owner running his air bnb out of our apartment complex and that is not licensed, nor has he or Zendoor management given any notice to neighbors within the 30 day guidelines. The air bnb units are listed at the apartment next door, but air bnb owner sends them to our complex to stay. I was assaulted by a neighbor in complex and ********** PD came to property in September 2023 and Zendoor management said that until they receive a police report, nothing can be done. My apartment has been nothing but a nightmare with maintain issues and Zendoor has sent the same repairmen out to "fix" the problem 7 times, instead of just repairing the issue because it will cost them a whole new plumbing system. I was accused of harassing new air bnb owner, when I have never met him and Zendoor sent me an eviction notice and never investigated. Once I called and spoke to management, they heard my side and said they understood and it was a miscommunication and I asked for proof that this would be removed from my rental history. Management said she would do so later that evening, but never did. Once I followed up via email, they said they would not do so and the warning notice would stand. The areas of concern here are safety with strangers knowing gate codes, random strangers being allowed in and out of complex, not having proper documentation, not informing neighbors of this new business.6 people have broken their leases due to issues with Zendoor management.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  The company Zendoor manages the ***** on ************************. They are allowing unlicensed Airbnbs to be run out of their apartments specifically units 8,4, & 7. These units are not in city compliance and residents of this building were never given the proper notice needed by the city. This is a matter of safety for the residents as this is a gated community.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented an apartment from zendoor Decca 109. In ***** .i had gotten COVID and I was late on rent . I spoke with office thru text and after court. And was told that my balance was 1940 including fees and agreed thru text on paying next due rent on the **************************************************************************************************** Then to make it even more difficult the maintenance for the only time I lived there locks down both entrances to parking area so have to drag all stuff around 3 buildings to my parked car . To me would seem odd to lock down a complex doorway to parking lot during day and a fire hazard too along with my 1600 dollar deposit

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ChatGPT I rent a property from Zendoor at their Hepburn location unit 8. I made an early payment for my February rent on January 4th, and I have receipts as proof of this transaction. However, Zendoor switched their resident payment portal from "livezenly" to "ZenoorPoplar homes" during the last week of January. Unfortunately, my early payment did not transfer over to the new portal for the month of February.As of now, the portal indicates that I haven't paid for February's rent, and it is assessing a one-time $50 fee along with daily $10 fees. I have attempted to contact Zendoor using all the phone numbers provided, with the primary number for my property being ************. Despite my efforts, none of my calls have been answered, and I have left messages at every listed number without receiving a return call.I have also sent text messages to the property's listed text-only number, **************, but I have not received any response. Additionally, I emailed the only available email address I could find ************************************* only to receive an automated response stating that it is an unmonitored email address.As of February 6th, I am facing an outstanding balance for February of over $1700 due to Zendoor's portal change and their lack of responsiveness to my attempts to contact them. I am concerned about the upcoming March rent of $1585 and the unresolved issue from February. I have no faith in this company to do what is right after renting with them for over 1.5 yrs. I believe they will start the eviction process before they return my call. I will attach the screen grabs of what information I have.

  Customer response

  08/08/2024

  Problem:
  My name is **** *******, and I was a tenant at **************. I submitted my 60-day notice to vacate on June 3, 2024, specifying that my move-out date would be August 2, 2024. My lease had expired July 4 so I was out of a lease agreement and paying month to month. My intent to move-it was confirmed via text message. I have vacated the unit as of August 1, 2024. Despite this, I have not received any confirmation regarding the end of my lease or the fact that the Unit is vacant and the keys are in the unit sitting on the kitchen counter exactly as I was directed to de. I am currently being charged rent and accumulating late fees for the month of August, which I believe is incorrect given that I have already vacated the premises with proper 60 day notice and direction on how to leave the keys when vacated.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I currently rent out an apartment through Zendoor and I recently had to break my lease. It took a while to get someone on the phone to even discuss me breaking my lease. While this was happening they switched resident portals leaving one balance on the old portal that I am not able to pay since the portal does not accept payments anymore and another balance on the new portal. I have been trying to reach someone on the phone for the last 5 days and no one has been able to answer my call or return my voicemails *** left. No one is helpful at Zendoor and its like no one even works at this company.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company is a JOKE!!!! Im a current resident. They NEVER answer the phone in the case of maintenance emergencies unless you become irate. They also never answer the phone for RENT CHARGE DISPUTES. I rent a home in the biltmore area. They recently switched to a new resident portal and have added unwarranted admin charges to my rent yet when I call AND text I get no answer!

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called almost two weeks ago and notified that at night I could hear running and scratching in the walls and ceiling. A ticket was issued on 8/31/23 in regards to this and no action was taken by the property management. As of 9/12/23 there was a physical rat running around my apartment. This is a serious health hazard and violation to tenant safety laws. Upon bringing this to property management's attention, there was little to no urgency on their behalf. They stated they would send someone out Friday 09/15/23 to "place sticky pads and/or traps down" around my apartment - but not removing the current rat that ran behind my dishwasher (which I trapped back there and you can hear moving around). The rat needs to be removed. The dishwasher needs to be pulled out to see if there is an access point behind it, in which the rat was able to enter the apartment in the first place. The property needs to be thoroughly inspected given that there is most likely an infestation present. I had to purchase a hotel room since it is not safe for myself or my dog to be present in the apartment. I asked property management if they were going to reimburse me for the hotel stay or the other days that I cannot stay present in the apartment, in which I was told they cannot do so. In addition to not being able to stay in my apartment, this is causing me extreme amounts of anxiety and stress. Aside from personally hiring a rat removal company to come out and help me, I am at a loss and do not feel comfortable with my living situation. If the issue is not treated correctly, there is no guarantee that there are not other rats present inside the apartment, the crawl space above the apartment and/or the walls. I have requested to speak to an actual manager as well, in which I was told she is in meetings all day. With no offer to have her follow up with me or contact me. This is a very poor reflection on the management running the property.

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