ComplaintsforChapman Ford

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications, I do not have a contract with Southwest Credit Systems,LP, they did not provide me with the original contract as i requested.

  

  Business response

  06/25/2024

  To Whom It May ******************** style="font-size: 0.875rem;">Not sure why Chapman Ford is being sent this complaint.  We have no knowledge regarding any debt with ******* Communications or ********************** Systems; nor have we had a client *************************.

  Sincerely,

  *******************************

  General Manager

  Chapman Ford

   

   
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September 2021 I purchased a 2021 **** Mach E from Chapman Ford. The car has been in their repair shop 7 times for the same issue, and the issue has arisen again. Therefore I told the dealership I wanted to pursue my rights under the ** Lemon Laws. The dealership told me to contact **** and the BBB. The issue is a front camera fault which renders the vehicles safety features inoperable. **** has been unable to fix the problem, and may in fact have no solution for the problem. Chapman Ford has all the information relating to the numerous service appointments.

  

  Business response

  07/25/2023

  Customer is seeking remedy through ******* Lemon Law and has been directed to the BBB Autoline as well as **** Customer Relations in accordance with ************* Law.
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Unprofessional Diagnosis and service. March 2022 I brought my *************************** because it was blowing hot air. They pinned it on a leak and said that it was fixed. I paid for a full re-charge of the ac system. Only 4 months later I was back in. This time ******** was a bad Evaporator and was going to cost almost $3000. I refused service and they wanted to charge me another inspection fee, to which I said NO I am NOT paying that since I was in only 4 month earlier and paid for an inspection then. They should have caught it earlier. I decided to then bring it into TGK Automotive for a second opinion. I am so glad I did. Upon inspection, they provided a thorough report that INCLUDED actual Camera photos proving to me that the issue was in fact NOT the Evaporator. They instead showed evidence that it was the Condenser which was going to be over $1,000 less than the dealership diagnosis. The issue was fixed and I waited a whole year. This summer the heat started up again and unfortunately the ** started blowing hot again. I took it right back to TGK and without question for $0 cost they were able to cover the full condenser replacement again with a LIFETIME WARRANTY on parts and labor. I have taken a couple summer trips already in 120 degree weather and the ac is so ice cold we actually have to turn it down. THANKFUL to TGK for your service in not only solving the issue but being very professional to diagnose the issue properly and NOT trying to scam me. My experience at Chapman is case in point why people try to avoid dealerships. My recommendation is unless your Car is under warranty DO NOT USE CHAPMAN FORD. I believe a whole ethics report should be taken down and corrections made.

  

  Business response

  07/22/2023

  RE: Complaint ID ********

  We appreciate your bringing your concerns to our attention and will review your concerns with our staff to evaluate our procedures to avoid any similar situations from arising in the future.

  Please accept our deepest apologies for a misdiagnosis of your vehicle a year ago.  We are happy that you have gotten your vehicle repaired and are happy with your service that the other shop.  

  Sincerely,

  *****************************

  Internet Sales Director

  Chapman Ford

   

     

  Customer response

  07/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  02/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bait and switch and full of lies. I was told s certain price was agreed upon to get me to drive to their facility to sign papers and get a new car. Those terms agreed upon prior were not correct, in fact were a lie. I was even mocked saying I was lied to by other **** dealers. Well I finally exchanged emails with the *** He told me my Apr was under 4% on my approval. Doing math in my situation they were overcharging me by at least$100 a month, trying for 84 months financing, but at very least 72 months. The math doesn't support them. This is bait and switch, sketchy tactics as evident bringing the head boss in to save the day with a better deal.

  

  Business response

  02/18/2022

  BBB
  
  RE:  ********************* Complaint ID ********
  
  To Whom It May ********************** be advised there was never any other vehicle discussed with **************; no bait and switch.  The price never changed on the vehicle ************** inquired about, the payment ***** was telling us he was getting from another dealer did not make mathematical sense.  When we advised the client, the same his response was if you could get to the payment of $533.00 I will be there in an hour.  We did get him to the payment he requested.  It was not discussed between ***** & ***************************** he only wanted to be at 72 month, only a payment requirement.  Once this was brought to *****************************; we went to the bank, bought the interest rate down from **** to **** and advised client what the payment would be on new terms for 72, 75 & 84 months.   The client declined all offers. 
  
  Sincerely,
  
  
  *******************************
  General Manager
  Chapman Ford

  Customer response

  02/18/2022

  I had been working with ********* Jax, and made VERY clear what it was I was wanting. When she couldn't make a deal, ***** got involved. He at that point making offers out me in the mindset he knew what I wanted, after all, he knew the car,my info, what I was wanting. When he said yes to what I was seeking he then should have been aware of all the previous information. Not only til I'm driving there, does it hit me that he only gave a price and not the term, so I email him, 20 miles into driving there, that in fact it's not what I had requested at all. That's bait and switch, or at the very least shady dealer tactics to get a body to them so they can go on from there. They have yet sent me the breakdown as requested multiple times, and by who claimed to be the General Manager said he would send the next morning. This complaint needs to be shown so as to warn other people of this. They simply wasted my time. Intent isn't a concer,as the Internet manager ***** should be aware of what's been discussed or don't get involved to begin with.

  

  Business response

  02/19/2022

  First, let me say, ***************************** is a woman.  The conversation between ***** and ***** began with ***** stating he wanted to be at a payment of $533. Which we met.  As soon as it was brought to our attention the client wanted 84 months we went to work to make the necessary adjustments to try to earn the clients business. The payment he wanted to be at for 72 months simply does not compute to a deal we would be willing to do.  However, we continued to attempt to earn his business, Including ***** speaking via email with our General Sales Manager until midnight. 
  The client has declined all terms we have offered.  Based on the communications received from *****, we have decided to honor his wishes and not do business with him.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩