Business ProfileforRight Honda - Please Call General Manager Jason Decker with any concerns at 480 778 2460

I am dissatisfied with my purchase and experience at Right Honda on November 2nd due to lack of transparency and deceitful sales tactics during the financing process. After signing, I did not receive an itemized breakdown until the next day on the 3rd when I called and had to request an invoice. Initially, all I was given was an odometer disclosure, but after calling and having to visit a second time I was given the invoice. After reviewing the invoice I found additional charges that were not discussed during the negotiations or mentioned at signing, those additional charges included: Rockledge Security fee for $1995 and Southwest SVCS fee for $300. I spoke with ****** ****** in finance about the Rockledge security fee and asked if that could be removed. He informed me it could not be removed but it could be disabled. Even if they disabled it, he was unwilling to remove this feature and called it a hard add-on. He went on to explain that every car on their lot had this security feature installed however, my car was not on the lot it was actually in transit and I believe not having the feature could have been optional but was told it was not. These hidden fees amounted to an extra $2295 added to my vehicle that I did not agree to nor discuss when first discussing the price of the vehicle. I was under the impression I was unable to get these charges removed but after reviewing the BBB complaint from 10/16/2024 filed against Right Honda, I realized I was lied to and deceived by Right Honda. I would like the same courtesy extended to me as I feel I was taken advantage of because I am a young, ******** **** and this was my first time purchasing a new vehicle. I signed hoping that what I was paying for was the car I wanted and the car alone, not hidden dealer markups that added an additional $2295. I am requesting a full refund as these charges were never discussed with me nor explicitly explained.