ComplaintsforDate Street Capital
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2011 ******* Sonora from a this dealership.Immediately I had issues with a shaking steering wheel and the window track snapping. So I literally had to tape my passenger window closed. Got it serviced multiple times by them. They said it was fixed but still nothing. Got a flat tire and when I went to change it, one of the wheel studs snapped off because it was so rusted. So l got it fixed elsewhere. Got the oil changed. THE ENGINE SEIZED ON ME! At this point I'm done trying to make them fix it. So I surrendered the vehicle. The lady I spoke with told me there is nothing else I need to do and my account was settled.Fast forward a couple years, they file a garnishment case against me and WON!I have been struggling to make ends meet.It's now been almost two years of being garnished since 2022. I just paid what was awarded to them per the court document. All of a sudden they bump it up about another $1,000.Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
02/02/2023 the vehicle is a rebuilt been in a accident the vin and odometer is tampered, the side Door panels are not properly built. They unlawfully repossessed due to not calling in insurance to loan which I have never have been asked too. They vehicle can not be transferred or even registered is to be used a scrap, I have all proof needed. Vin goes back to a 2019 dodger charger, or a jeep Cherokee per vin decoder I have proof off all needed. It shows on a ticket that I serviced this said vehicle November 2019 I didn't not have this vehicle then- fraud ticket name is ********************. I have had random address and emails and names come on my credit report I have never heard of but have traced back to this company. I can't understand why they would do this to a person, this is absurd.Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
State Street Capital took my vehicle due to me changing insurance companies I still had a policy I was never late on my payments I put $4,000 down on this vehicle and I never ever missed a payment never late just because I switched insurance companies they took my vehicle after telling me they would not they still came and reported 3 days after I provided them with the insurance informationBusiness response
11/14/2022
Account Number:AH122998
2010 ******* Veracruz
*********************************
Borrower was sent out for repossession on 10/5/22 due to no insurance- We spoke to *********************(husband) ON 10/7/22 we did inform him that we had received notification from insurance company the the policy had cancelled with Noblr Reciprocal Exchange on 9/14, ************** 'working on it"
(***** called in to make payment said wife is in the hospital - I asked for *** he said he is working on it now. - Will Follow up on Monday - put hold on REPO)- NOTES IN SYSTEM
Evidence of insurance was not submitted on 10/10 we did call and confirmed again with the insurance company to verify policy- NOTES IN SYSTEM (Called ins confirmed the policy was cancelled do to underwriting and they will not reinstate policy) and repossession was back to active
Vehicle was repossessed on 10/10/22- ******** did not provide/send Evidence of insurance with Progressive until 10/18 from her daughters email, she called several times being rude, cussing and saying she was going to call the media, We provided her with the amount to redeem and she never did call back to make the payment to redeem.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.