Customer ReviewsforAchieve

I have been an Achieve customer for over a year, and have had a good experience, until today. I am an active duty servicemember and am currently stationed overseas. I called to consolidate some additional credit card debt and was told that because I am stationed overseas, Achieve is unable to extend any offer to me, even though I live on a US military base and have a US address. This policy is completely at odds with the purpose of the Servicemember's Civil Relief Act. Is it really Achieve's intent to exclude nearly ******* American servicemembers based solely on their willingness to serve our country's interests overseas? I'm extremely disappointed.

Hi ******, we are sorry to hear that your experience with us has been disappointing. We understand why this is stressful for you, an account specialist will be reaching out to address your frustrations. Thank you for reaching out to Achieve.  

Great experience getting a ***** ! It was a semi long process but it was very easy to complete . The communication was excellent from texts,emails, and phone calls . Everything can be submitted online through there portal . You get updates message during every step . Instructions about how the creditor would be paid off was clear and easy to follow . I had the best experience with Achieve and im very satisfied with all the work they put into my request !

******, thank you for sharing the experience you had with us. We are thrilled to hear that we exceeded your expectations with our process and that you were happy with our member service team. We look forward to your continued success. Thank you for choosing Achieve to reach your financial goals.

Another lending company that uses predatory practices, cares only about their bottom line and trains employees to harass customers when they need their money, but when they need to pay the customer back after an account has been closed, oh no that's gonna take time. My husband and I had a HELOC and paid it off with redoing our first mtg. We received letter after letter saying it was a letter to collect a debt with a credit balance..lol Letters stating it was pd off, then finally letter(s) stating they received a request to close account even though that was requested at time of closing. We have waited several weeks and called to check on the status of the return on funds so we could use it to pay on the mtg payment, we were told several times it is in process. We stated, yes we know this, when will they money be release so we can use it to pay our mtg. Achieve was over paid. Well it takes time, yes and you've had 2 months. Even told the lady we know it isn't your personal fault, it is Achieve, but when they want their money they don't stop calling 5 times a day. Her statement was "When has life ever been fair?" I stated, well that was harsh. Is there anything else you need? Only our money. Pardon me, but *** is that? If I could, I would sue the s*** out of companies like this and I don't do stuff like that, but I am so tired of companies like these taking advantage of consumers who are already being taken advantage of by life, our government, medical system, etc. You work your a** off, can't get assistance because you make too much (in gross pay) not bring home because of the cost of healthcare, then meds, mtg or rent, utilities, groceries and gas to actually go to work and this is how you are treated. SHAME ON YOU AND ALL LIKE YOU!! And people wonder why Americans are so ****** illegals come here and get free housing, healthcare, groceries and cash? This right here is why. Work hard and get drug through the mud all the way around!!

Hi *********, we are sorry to hear that your experience with us has been disappointing. We understand why this is stressful for you, an account specialist will be reaching out to address your concerns. Thank you for reaching out to Achieve.  

Achieve awe so easy to work with. They were very efficient and transparent. My family is grateful for the assistance.

LaKeashia, thank you for sharing your experience with us. We are happy to hear that our member service team exceeded your expectations. We are thrilled to accompany you in your journey to financial freedom. Thank you for choosing Achieve to reach your financial goals.

My experience was very Effect, fast, straightforward and honest. Process was simple and loan agent explained everything and answered all my questions. Would recommend!

********, thank you for sharing your experience with us. It's wonderful to hear that our member service team exceeded your expectations and provided you with the answers you needed. Thank you for allowing us to earn your trust and recommendation. We are thrilled to accompany you in your journey to financial freedom. Thank you for choosing Achieve to reach your financial goals.

Despite a 'stellar' credit profile (e.g., perfect payment history over nearly 20 years), the only option for me was the settlement option that requires you to not make payments to creditors (e.g., 'miss' payments), thereby placing you in default. How is this ethical? I've had loans before for these kind of high interest accounts with similar conditions (e.g., income, D2I, etc., etc.) - the excuse given this time was 'Covid' and everything that went with it. I'm in my situation because 1) I had a couple of disasters after Covid and 2) a lot of people defaulted on their accounts with my creditors during that time and I am somehow expected to make up the difference; it emerges further that these creditors increased their interest rates during the Covid emergency (3 times in 1.5 years in one case). I don't know how a company like Achieve can, with profits being beyond their wildest dreams, not help me or people in my situation. Their rules, like the rest of the 'industry' are bunk, and that's putting it mildly. The program is an absolute sham (just like this nonsense about caps on late fees from our intrepid administration at *************).

Hi *****, we are sorry to hear that your experience with us has been disappointing. We understand why this is stressful for you, an account specialist will be reaching out to address this matter. Thank you for partnering with Achieve Personal Loans.  

1 star because I wasn't able to submit 0 stars. After 1 inquiry by me the phone harassment hasnt stopped for 5 straight days. Multiple calls per day. I block their numbers and they continue on with different numbers. So unprofessional and I would lodge a formal complaint if I could

Hi ****, we are sorry to hear about your experience. We understand why this is stressful for you, an account specialist has submitted a request to have your information removed.

I am very satisfied with the good work and very serious and I recommend it to everyone, for the quality with which they work

******, thank you for reviewing your experience. It is great to hear that we have been able to earn your trust and recommendation. We look forward to your continued success. Thank you for choosing Achieve to reach your financial goals.  

I tried to get a loan from them and they kept insisting I give them my username and password from my bank. No loan company will ever ask for that information.

Hi ****, we are sorry to hear that your experience with us has been disappointing. We are currently looking into this matter, an account specialist will be reaching out to address your frustrations. Thank you for partnering with Achieve.

Fast, efficient and friendly. Did what other companies said couldn't happen. Highly recommend.

*****, thank you for sharing your wonderful experience with us. We are so happy to hear that we have exceeded your expectations! We are thrilled to able to help relieve some of the stress you were experiencing regarding your debt! We're honored to be your solution to financial relief and we look forward to your continued success. Thank you for choosing Achieve to reach your financial goals.