Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Additional Information for Opendoor

View full profile

This is a multi-location business.

Find a Location

Opendoor has 38 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Opendoor

      410 N Scottsdale Rd Ste 1600 Tempe, AZ 85281-0976

      BBB Accredited Business
    • Opendoor

      101 S Garland Ave Ste 108 Orlando, FL 32801-3276

    • Opendoor

      831 SE Salmon St Ste 140 Portland, OR 97214

    • Opendoor

      116 New Montgomery St STE 820 San Francisco, CA 94105-3634

    • Opendoor

      405 Howard St Ste 550 San Francisco, CA 94105-2999

    Headquarters
    410 N Scottsdale Rd Ste 1600, Tempe, AZ 85281-0976
    BBB File Opened:
    4/15/2019
    Years in Business:
    10
    Business Started:
    12/30/2013
    Business Started Locally:
    6/8/2017
    Business Incorporated:
    6/8/2017
    Accredited Since:
    6/8/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Opendoor Brokerage LLC
    • Opendoor Brokerage Inc
    • Opendoor Labs Inc
    Business Management
    • Ms. Sarah Payne, Marketing Manager
    • Mr. James McCormick
    • Ms. Tirza DiOro, Brand Marketing Manager
    • Mr. Eric Wu, CEO
    • Mr. Patrick Brennan, Manager
    • Ms. Samantha Palma, Dispute Resolution Specialist
    • Ms. Danielle Hamilton, Dispute Resolution Specialist
    • Ms. Lisa Biggie, Dispute Resolution Specialist
    • Mr. Ardis Cole, Dispute Resolution Specialist
    • Ms. Sasha Janowitz, Dispute Resolution Specialist
    • Mr. Sean Williams, Dispute Resolution Specialist
    • Mr. Daniel Kilpatrick, Dispute Resolution Specialist
    • Mr. Paul Buonarobo, Dispute Resolution Specialist
    • Mr. Mark Won, Senior Manager
    • Mr. Jeff Yaeger, Resolution Specialist
    Contact Information

    Principal

    • Mr. Eric Wu, CEO

    Customer Contact

    • Ms. Sarah Payne, Marketing Manager
    • Mr. James McCormick
    • Ms. Samantha Palma, Dispute Resolution Specialist
    • Ms. Danielle Hamilton, Dispute Resolution Specialist
    • Ms. Lisa Biggie, Dispute Resolution Specialist
    • Mr. Ardis Cole, Dispute Resolution Specialist
    • Ms. Sasha Janowitz, Dispute Resolution Specialist
    • Mr. Sean Williams, Dispute Resolution Specialist
    • Mr. Daniel Kilpatrick, Dispute Resolution Specialist
    • Mr. Paul Buonarobo, Dispute Resolution Specialist
    • Mr. Mark Won, Senior Manager
    • Mr. Jeff Yaeger, Resolution Specialist
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Additional Business Information
    Government Actions
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Federal Trade Commission v Opendoor Labs Inc

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On October 19, 2022, Opendoor Labs Inc entered into a Decision and Order with the Federal Trade Commission. The Order settles allegations that the business made false or unsubstantiated claims in connection with the advertising, promotion, offering for sale, or sale of its homebuying business. Opendoor allegedly used projected market value prices when making offers to buy homes, when in fact those prices included downward adjustments to the market values; Opendoor allegedly made money from disclosed fees, when in reality it allegedly made money by buying low and selling high; Consumers likely would have paid the same amount in repair costs whether they sold their home through Opendoor or in traditional sales; and consumers likely would have paid less in costs by selling to Opendoor than they would pay in traditional sales.

    Under terms of the Order, the business agreed to pay $62 million for consumer redress, prohibits the business from making the deceptive, false, and unsubstantiated claims it made to consumers about how much money they will receive or the costs they will have to pay to use its services. The business is required to have reliable evidence to support any representations made about costs, savings, or financial benefits associated with using its service, and any claims about the costs associated with traditional home sales. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    This action is final.

    On April 3, 2024, the Federal Trade Commission announced they are sending 54,689 checks totaling nearly $62 million to consumers who were impacted by the government action listed above. For more information, please visit: https://www.ftc.gov/news-events/news/press-releases/2024/04/ftc-sends-nearly-62-million-refunds-sellers-deceived-online-real-estate-listing-service-opendoor?utm_source=govdelivery

    Referral Assistance
    • Arizona Department of Real Estate
      2910 N 44th Street, Ste. 100
      Phoenix AZ 85018
      Phone Number: (602) 771-7799
      Fax Number: (602) 468-0562
      http://www.az.state.az.us
      notifications@azre.gov
    Business Categories
    Real Estate Services

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.