Customer ReviewsforTermio

The service technician was on time, proficient and professional in his duties.A very personable young man and a pleasure to meet!

We are so glad you enjoyed your service. Thank you! 

Great service. Always notify me when they are on the way and arrive on time.

I am glad you are enjoying our services and thank you for the kind review.

Very good. They don't skimp of service. Very effective communicating .

Thank you!

Termio has been very easy to deal with and schedule. They are friendly and also know how to get the job done. Their treatment was noticed immediately and really it lasted the whole duration of when they were scheduled for the next time.

We are so glad that your service is working the way it was intended to. Thank you!

Tech was efficient and friendly. Would like a smaller appointment window. Four hours is a little much. Otherwise all good.

Thank you for the feedback and kind words. Since most of our customers prefer just the outside to be serviced we default to a four-hour window but if you request it we can always narrow that down to a 2-hour window. Thank you

Staff and service are great. Their application is working out fine. No bugs problem.

Glad to hear it. Thank you! 

The appointment with Termio was very professional with good communication. The technician was friendly and efficient and on time. I recommend their services.

That's why we love our technicians so much. Thank you!

I have to work on the weekdays, the only available time for me is Saturday, and I am glad Termio could have someone to come and check my house on Saturday morning. The inspector is kind and professional.

Glad to be of service. Thank you!

On time, very quick and efficient and I highly recommend their service.

Thank you!

I recently purchased a property and received a letter stating that my property has termite warranty coverage implying the previous owner had a warranty which I didn't realize. My wife told me it was a scam marketing trick, but I didn't believe her because I didn't think that a business was getting away with misleading people into thinking there was an active warranty. I was wrong and I'm mad at this business because they made me lose another argument with my wife.It seems they pull the publicly available home sale records and "issue new warranties for these properties" on behalf of the new owners without telling them. Then, marketing mailings can say "This property has termite warranty" but we need to do a few things to transfer the warranty to your name. What they are really offering is a free inspection and free trial of the warranty where they will attempt to sell you on more stuff. I almost got scammed and my wife would've never let me live that down!Here is the full letter:Your warranty hasn't been updated as of [DATE]. Termites cause more damage than fires, floods, and tornadoes combined and are not covered under most homeowner insurance policies.Our records show an ownership change at [RECENTLY PURCHASED ADDRESS] on [ONE DAY BEFORE CLOSING]. This property has termite warranty coverage with Termio, LLC through [CLOSING DATE PLUS 8 TO 10 MONTHS]. Should a termite issue arise, your Termio warranty ensures your home is treated at no cost.To get the warranty transferred in your name and a new certificate issued, go to termio.com/transfer and use transfer code: [MARKETING LOCATOR CODE]. To guarantee coverage is uninterrupted, please complete transfer before [UPCOMING DATE].[END OF LETTER]Judging by the number of 5 star reviews, it seems like this tactic is working but I do wonder how many of the people that left 5 star reviews would feel the same if they knew there was not actually a warranty in place on the property when they started doing business.

Dear ************,Thank you for taking the time to share your feedback with us regarding your recent experience with Termio Pest Control. We appreciate it and would like to address all your concerns.Firstly, I want to assure you that our intention has never been to mislead or deceive anyone. We sincerely regret any confusion or frustration you may have experienced. It's important for us to clarify the nature of our termite warranty coverage and how it benefits our valued customers.Our termite warranty is designed to provide peace of mind to homeowners by offering protection against the potential threat of termite infestations. This is a valuable service that can save homeowners significant expenses in the long run, as termite damage is typically not covered by standard homeowner insurance policies.The letter you received is a part of our standard communication process for new property owners in select neighborhoods. It is meant to inform you about the termite warranty coverage on your property, which is indeed a valuable asset. Our goal is to make sure you are aware of this coverage and have the option to transfer it into your name, should you choose to do so with absolutely no cost to you.The process of transferring the warranty allows us to maintain accurate records and ensure that you, as the new homeowner, are aware of the protection in place. We apologize if this process came across as misleading, as our primary intention is to provide you with a free inspection and a year of our termite warranty coverage.We understand that it's important for customers to make informed decisions, and we appreciate your feedback as it helps us improve our communication and processes. We value your trust and would like to invite you to contact our customer service team at your earliest convenience. We can provide you with more information about our services, answer any questions you may have, and address any concerns you still hold.Once again, we apologize for any misunderstanding, and we hope to have the opportunity to demonstrate the value of our termite warranty and exceptional service to you in the future. Thank you for bringing this matter to our attention, and we look forward to the possibility of serving you better in the future.Sincerely,Termio Pest Control Team