ComplaintsforSouthwest Gas Corporation
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Southwest Gas decided to run a new gas line to my residence. They also decided they needed to move my gas meter. All inspections have been completed by the town of Oro Valley Arizona but Southwest Gas will not come back out to move the meter. Meanwhile there is a large hole in the ground preventing access by other contractors who need to provide service to our backyard. Also there are numerous damages to my property that Southwest Gas has not addressed. They will not provide any names or phone numbers as contacts for a plan to repair my property damages. I have filed a complaint with Southwest Gas. They say someone will contact me but they never do. I am also on the board of our homeowners association. Southwest Gas has torn up our street with no stated plans for repair. They will not provide any indication of the plan to address the damages to our street which our homeowners association repaves at their expense. I have no recourse and no one to walk me through a process for completion of work and repair of my property and that of our street.Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I MOVED TO AN APARTMENT AND WAS TOLD THE PRYOR TENANT DID NOT PAY THEIR BILL SO I HAD TO PROVE I WAS THE NEW TENANT SO I WALKED INTO SOUTHWEST GAS WITH MY LEASE THE SCANED IT AND SAID IT WOULD TAKE 3 TO 5 BUSINESS DAYS TO REVIEW. THIS WAS ON 7/31/2024 ON MONDAY 08/04/2024 I CALLED AND WAS TOLD THEY DIDN'T HAVE THE INFORMATION WHICH I SCANED AND EMAILED TO THEM AND WAS TOLD THAT I WOULD HEAR BACK THURSDAY ( TODAY ) 8/8/24 , I HAVE AN 86 YEAR OLD HUSBAND AND 3 GRANDCHILDREN THAT I CAN NOT COOK FOR ANS WE HAVE BEEN TAKING COLD SHOWERS FOR NOW 8 DAYS. WHEN I CALL THEY ARE RUDE AND DISRESPECTFUL WITH NO RESOLUTION. IF YOU LOOK AT MY BILL YOU CAN SEE I HAVE ALWAYS PAID SO WHY WOULD A PRYOR TENANT HAVE ANYTHING TO DO WITH ME? HOW IS THIS LEGAL?Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband, who has since passed away opened this account in his name where we, he, I and our children reside. Since his passing SWG issued a refund check for overpayment on his account. As his spouse, I requested the refund be sent to me and provided documentation to verify my identity. A few days later, i received an email requesting i provide proof that I am his heir. I was told by the customer service representative that I needed to provide a will a trust or estate planning documents to recieve the refund in the amount of $72.00. I was told a department manager would call and I have not heard back from SWG since.Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am really angry and upset with this company, “Southwest Gas” because they keep ignoring us and they refuse to provide us with gas and it’s been going on for several weeks. I’ve tried to call to get service and we are being told our address doesn’t exist or some other excuse. I tried to email to get help and they ignore us and state that, “due to the amount of stop and start service, appointment times maybe limited.” We weren’t even offered an appointment or anything and I been without gas since January. Everything is falling on deaf ears and I just want gas so I can cook my food. Is anybody going to help me?! Southest gas don’t care about customers and just want me to camp out in my own home. I’m sick of this stupid company treating me this way and I don’t deserve to be treated this way!!! Please give me my gas!Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Southwest Gas Co in Sierra Vista is over charging me for their product. I would like to talk to someone regarding this issue.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had an account with Southwest Gas until I moved out of my home in Tucson on November 1, 2023. When I tried to send a request to disconnect service for my move-out, I discovered a glitch in their website preventing me from doing so. So I sent them a message letting them know that I had moved out and what was wrong with their website. I have contacted them multiple times sense, because I keep receiving bills that would indicate they have continued charging me for gas someone else used in November and December. They continue to be unresponsive. I will not be paying my final bill until they adjust it to the amount I actually owe.Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for service and the representative wrote my name incorrectly. So I called SW has to fix this problem. They gave me an email that does not exist. I need to get this fixed. A correct name is extremely important when it comes to services. I’m writing in hope that someone can get my correct nameInitial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am not liable for this debt with southwest gas corp. I do not have a contract with the agency as requested.Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Southwest Gas issued my July bill noting that there was a billing problem for the previous 12 months. The bill itself states that there was an overpayment "You will see a credit on your bill listed as “Billing Adjustment” for an overbilled amount of therms used. This error has been fixed, and your future bills will not be impacted." The bill then gives credit for previous payments and shows a new charge for the correct amount, which is lower than the previous payment. This credit and re-billing amounts to a $46.87 credit. However, they then add a single line called "Applicable Revenue Taxes" for $188.82 which was explained to be the tax on the corrected charges for the 12 months. The taxes on the incorrect amounts are already paid so they are charging me double taxes. In short, in their attempt to correct an overcharge of $46 dollars over the past year, they have added taxes to the new charges and ended up billing me $142 more for the past 12 months. They need to correct their mistake and credit me back the Taxes. There is no way an overbilling for Therms on their behalf should result in me paying more money to them. Furthermore, I am on auto pay- so their indiscriminate attempt to overbill me simply hits my bank account with no explanation.Initial Complaint
04/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
southwest gas credited my payment on 4/13/2023 to someone else account, the last 3 numbers are **** it was for 100.00 to go my account ************ I have enclosed my copy of the pmt sent by my bank. please correct and reverse any late or fees because of this.
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Customer Complaints Summary
15 total complaints in the last 3 years.
7 complaints closed in the last 12 months.