ComplaintsforAction Yard & Tree LLC

• Initial Complaint

  11/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired Action Yard and Tree to complete some landscaping in our rear yard. We agreed on the scope of the work to be completed and agreed on a price. My wife made some changes to the scope of work on the day Action started the job. A change order was sent to us with the changes and the new cost for the work. We agreed to the increased price. The work performed (pavers and turf) was done in a sloppy manner. The pavers are uneven and not uniform as is the case with the turf. They attempted to increase the pricing for a 2nd time with a 2nd change order of which we never agreed to. The owner's (Joe Mills) claim was that the scope of the job was larger than we agreed to and therefore, a 50% price increase was warranted. We disagreed, and he relented to charge the price as agreed to in the only change order. My issues are as follows: 1. The quality of work was not up to the level of professional. 2. They did not meet the agreed upon conditions of the agreement as they did not install some pea gravel as per the contract. I still do not have the gravel but they have my money. This is a clear breach of contract. 3. He attempted to take advantage of us with a 50% price increase 4. I don't believe he ever returned to the jobsite to inspect the work of his employees 5. He charged my credit card for the balance due without me being able to inspect the work prior to final payment. He and his staff were aware that I was out of town. I told them I would be back on Monday, 10/31 and that I would inspect the work performed and would make final payment upon satisfactory inspection. They charged my credit card for the balance due on 10/30, disallowing me the opportunity to require the work to be done right.

  Customer response

  11/17/2022

  This complaint is an amendment to complaint # 18362903 as I am unable to amend the initial complaint. We did not realize upon making the original complaint that Action Yard and Tree had turned off our irrigation system. Upon us turning it back on, we quickly realized the Action Yard and tree employee who altered the irrigation tubing did not cap the line as he told my wife he would. The result is flooding from underground next to the paver walkway Action installed. "

  Business response

  11/17/2022

  The issue was a minor irrigation leak. This line was capped and was in some way or form removed or popped off. Our Foreman corrected the issue and now resolved.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired Action to repair my irrigation system and to extend it to another Place. I have paid them $27,725.00. They believe they have completed The job. However they could not connect several places, they did not Give me manuals for the one new area that in past was on the clock *** said he would come today and complete but it would be at a rate of $ 250.00 per day. I contend he should come and complete the job since last Wed. he said it was Finished. I paid him in good faith He should complete this.

  Business response

  07/25/2022

  The Estimates and Invoices for this project are clear. In that, we charge $250 per hour, plus the costs of parts required for repairs. This project is not finished. It is a very large, extensive irrigation system as the home owner is aware. She simply stated that she will discuss this with her lawyer and that she does not want to pay for anymore repairs. If she would like us to continue with the project we can and will at $250 per hour, plus the cost of parts required for repairs. We are completed up to the point she was willing to pay for.

  Customer response

  07/25/2022

  I did sign the contract and I did agree.  However when paying the first amount I questioned the invoice and requested an itemized account and expressed I expected a crew.

  ‘The second time he came on a Friday for his check I asked him for a time frame.  He said it could be as early as Monday but

  could be later in the week.   
  *** told me he would be here on Wed a.m. before 8:00 to show me the clock.  He was here but stated that the work was not completed

  He would come back at 4:00 p.m. to teach me the clock.  He arrived early but seemed to have a difficult time with the clock.

  I was to see how things went but not to touch the clock.   That evening the lawn came on —it went 3 and then 4 and then 11.

  it did it again 3 and 4 and 11.

  Also there was flooding. I called.  No answer on Friday from the company on Friday but when the system ran several other problems 

  presented themselves.  One area had a new system —turned on but no off time—another area was there.  That took care of 2 areas.

  However number 7 was on the clock but did not run. On Saturday he called the worker who did most of the work and He told ***

  that 7 was on the new system. *** could not get it to work.  *** said he would come on Monday with his crew but the there would be 

  new charges.  I feel that I have paid in good faith and all this should be fixed.  I am a good client.  I paid on time.  I expected

  good results.  

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