Customer ReviewsforBreamway
11 Customer Reviews
- Date
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Review from Cathy G
1 star09/06/2024
I had called Breamway to ship my mini ****** from ** to IN. They quoted me $400 to ship the car. I had given them 1 month in advance notice and a $200 deposit, which they kept. The week of having to ship the car Breamway texts me that the driver was not able to do it and now it would cost $1200 to ship the car with another driver. I said no and Breamway then said $900. After back and forth with trying to have Breamway ship the car on August 13th the blocked me and I could not have the car shipped and I didnt hear from them until the August 15/16th which were the dates I was in IN and no one was in ** to have the car be shipped and picked up. I asked them to please refund my money and they said they would and til this day I have not heard back nor received my refund. I had to reach out to my bank to get a refund. They also had asked me to send them money again as a deposit to ship the car. I did tell them I would not give them any money at all . They asked for my credit card or Zelle payment. First a $1 then the deposit of $200 which I paid Breamway. This car shipping company was such scam to give me a price and then increase the cost to ship the car after giving them a month notice. Beware and read reviews.Review from Hazel f
5 stars09/02/2024
Everything was professional. They kept me informed every step of the way. I was very happy with how quickly they were able to deliver the car to us. I highly recommend Breamway Auto TransportReview from Jeffrey B
3 stars08/16/2024
First off the entire shipping industry is a very shady place and you as the consumer have to be careful. I wouldn't in any way consider Breamway a scam but they didn't exempt themselves from some of the unpleasant practices. In their defense the shipping industry is crazy competitive and ultimately they delivered as agreed at a fair price. Here is the good and the bad.Like others who posted on here they quoted me a very good price to ship my enclosed trailer and sent me the contract. I had supplied they with photos of the trailer so there should have been no surprise. Then when they went to find a driver the price increased, although that price was still reasonable. So a little bait and switch. The problem arose when I was asked to put a deposit through Zelle or Cashapp. At that point I thought this was a sort of pig butchering scam and said I was no longer interested. The representative I worked with, *****************************, was ultimately able to set it up so I did not have to pay a cent until the trailer arrived because I was concerned with the potential of a scam. I also informed the dealer I bought the trailer from of the situation and he was on the look out for anything shady. The driver was legit and the trailer was delivered as promised, on time and for the second quoted price with no issues. I gave the driver a cashiers check and paid Breamway through a legit CC link for the shipping amount.I would give ******* 5 stars for salvaging the deal but the company as a whole three stars. I do believe I got a fair price for the shipping but asking customers to deposit money through Zelle is a bad practice and gives the appearance of a scam. Plus the bait and switch. All this said, now that I understand this industry I would use them again and I am sure they are by no means worse than a lot of other companies out there. As the consumer you need to be educated and understand what to expect.Review from Carrie M
1 star08/08/2024
This company is absolute con artists. They quoted me round-trip transport, and after I paid for it, they told me that one of their employees was committing fraud . They did not honor the price that was quoted to me, and I paid and left me in the lurch less than two weeks for my ship date with no options. Stay clear of this business. They are criminal and do not honor their commitments.Review from Peter G
5 stars08/07/2024
Excellent service five stars Enclosed shipping 2024 Luxury SUV. Would repeat doing future doing business.Review from Saishi C
5 stars07/05/2024
I worked with ***************************** from Breamway, and he is a very helpful person. He helped me quickly get in touch with the driver, saving a lot of time. The driver he found was also very good and professional. The 2800-mile journey was completed within a week, the car arrived without any damage, and the final price was also the same with what was written in the contract.Review from Catherine H
5 stars06/13/2024
I had a great experience with *******. Though my vehicle was difficult to transport, they worked with me and got the job done.Review from Sildanio S
5 stars06/12/2024
Excellent service ****** has always saved me when I need to send a car, she is fantasticReview from Tresa J
1 star06/05/2024
In my own experience, this company is completely untrustworthy. They gave me an invoice and a quote for $290 to haul my vehicle. On the day they were supposed to pick up the vehicle the only carrier they could find is charging $1000 to haul my vehicle. This company is a complete scam. Do NOT hire them. Now I'm afraid if they get their hands on my vehicle I would be charged even more for the actual deliver if they deliver the vehicle the at all. They are now refusing to refund my deposit.Review from Jeff B
1 star05/28/2024
I purchased a classic car from out of state, and Breamway was one of the companies that responded to a request for quotes. I needed a transport truck that was equipped with a winch (non-running vehicle) so we discussed all the details. ***** was agreed to and we were able to schedule a pickup date that was only a few days away. Honestly, things seemed a little too good to be true, but made sure to confirm everything in writing (multiple times). Satisfied with what they claimed to be able to do and the cost to do it, I paid the deposit. At this point, I naively assumed everything was a go at that point. It wasn't until the end of the pickup date that someone texted to say no drivers had accepted the job. Then after a few more days they started saying if I wanted the car moved, the going rate drivers were charging was now actually lot more money - almost triple what they originally quoted! When I told them I wanted my deposit back because they had misled me in terms of what things would cost, they gave me the runaround, saying that I had agreed to their terms. But the thing is, I didn't agree to any of it because NONE of these "conditions" are disclosed until AFTER the deposit has been paid and they have your money.Once I got wise to the games, they did manage to find me a driver at a price I could live with. The contract was signed. The driver showed up a day late, and the truck did not have the winch necessary to load the car. The driver said the Breamway did not specify that the car was non-running, but Breamway used it against me multiple times as an excuse for things being more costly. They managed to get the car loaded somehow and it's now on the way, but as you can imagine, I'd only recommend Breamway to my worst enemy.Breamway Response
05/29/2024
Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced during your recent car transport with Breamway. We understand that the process did not meet your expectations, and we take your concerns very seriously. To address your points:
Driver Pricing: The increase in price was due to drivers requesting higher rates for this particular route, which is known to be challenging and enclosed trailer drivers always ask for more money because they can ship only two cars at a time, which is expensive. This was communicated as soon as we became aware of the situation.
Vehicle Condition: We made it clear to the drivers that your vehicle was inoperable and required a winch. We have documented proof, including a signed contract and text messages, confirming that the driver was informed about the need for a winch. Unfortunately, despite our efforts, the driver arrived without the necessary equipment.
We regret that these issues have led to such a negative experience. However, please understand that we have made every effort to ensure transparency and proper communication with the drivers.
As a gesture of goodwill and to compensate for the inconvenience caused, we are offering you free dispatching and broker fees for any future vehicle shipments at a good price. This compensation is valid for a lifetime, reflecting our commitment to making things right.We hope this resolution demonstrates our dedication to customer satisfaction. If you have any further questions or require additional assistance, please do not hesitate to contact us directly.
Customer Review Rating
Average of 11 Customer Reviews
Contact Information
35 Edmonton Pl
Aliso Viejo, CA 92656-6209
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