ComplaintsforMy Appliance Clinic
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Complaint Details
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Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The appliance clinic sent a technician out on 9/14/23, the gentlemen they sent did not even check the machine and said it needs the drum replaced. It took 3 weeks to get the part and come out to my house for repair. The gentleman arrived on 10/04/23 and he was very rude, he did not answer any questions that were asked and was violently pounding on the machine to get a part off and ended up breaking another part of my machine and getting blood all over the inside and not even cleaning it up or advising anyone about it. I dont know if this gentleman had any diseases and feel this should have been addressed as it is a biohazard. When I called the company and asked to speak to the supervisor he was very sarcastic and called my mom the maid and that she probably bleed in the washer. He didnt seem concerned and I got the impression that customer service and professionalism was not a priority for him. I bought my machine through Lowes and this was not the kind of service I expected when paying extra money to cover my appliance. This needs to be addressed with Lowes as well as the appliance clinic.Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a washer machine for $623.67 from ************************* on 08/28/20 with 3 years of warranty. I am writing this dispute because my washer machine is broken and doesn't drain the water out which doesn't allow me to wash my cloths. I've reached out plenty times and they finally decided to send a technician but the technician wrote no coverage under rain. The washer is covered really well and doesn't get wet. when he came to inspect the machines he looked for 2 minutes and left, he didn't interact with us or let us know anything. He signed the paper himself without our consent and went upon his day. I hired a technician myself on 1/27/23 for maintenance check on the washer machine which also included a cleaning of the hot point. The machine worked for about a month. On March 1st the machine started to give me problems again and I've been contacting ************************* to come check out the machine again but they don't want to work with me anymore. I want a refund for my money because they are giving me so much trouble , they have denied all accountability for there actions. The receipt no is 7255 - 194 , the sap customer id: ************, and the sap no: ******.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.