ComplaintsforThe Lincoln on Grand
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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im a tenant (WHOM WISHES TO BE KEPT ANONYMOUS IN FEAR OF RETALIATION WHILE STILL A ACTIVE TENANT)at Lincoln on the Grand Apartment Complex formally known as Rancho Vista apartments (which was bought out about 2 years ago) and renamed. My boyfriend and I moved in about 4 years ago back in April of 2018. Our apartment has been infested with cockroaches since the day we moved in. Over the past 4 years we have scheduled pest control 4 times while under old managementRancho Vista. Which is a huge problem, inconvenience, as well as time consuming for the prep and process (clearing out any and all cabinets, pulling out heavy appliances, etc.). Being vacant from our apartment for at least 4 hours or more and having 2 pets to worry about as well. During all 4 separate times pest control sprayed had NO impact whatsoever as I feel they MULTIPLIED. In addition, in between those sprays , we on our own purchased foggers and bombed our unit twice (having to stay in a hotel for a few days) which still didnt work. When the apartment was bought out and under new management, we expressed our concern about the ***** infestation. We scheduled with new property management over the past 2 years pest control as well as a mandatory requirement pest control spray for over ******* units about 6-8 months ago. So, in total over the past 4 years 7 pest control visits by the complex and 2 pest bombings on our own. IT HAS GOTTEN WORSE, with rent being raised by management new and old 4 times. Its frustrating because struggling to make ends meet and not not being able to enjoy the comfort of my own place due to cockroaches, crawling on us or around us. Weve asked to be moved to a newer upgraded unit in hopes there are no cockroaches, but were told we need to move out reapply and if we get it, we can move back in which is outrageous to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.