Customer ReviewsforReborn Cabinets LLC

Wish I had read some of the reviews before we signed, I would give zero stars. This has been the worst company I have ever dealt with. Sale pitch was so good, ****** vender, ******* dealership blah blah blah. But from the moment the contract was signed there were problems after problems! *** got fired, first sales ******* had personal issues, 2nd ******* ******** **** didn't return calls, project ******* has no clue. Finally got an install date after nearly 45 days only to get another call 2 days later saying it has to be postponed to early December. Come to find out they didn't order the proper test to get clearance for asbestos, even though they had already claimed all permits went through, which was why the install date was set for next week. Now no one is getting back to me about what's going on. Called ****** to start a complain too and I never write bad reviews or complain on public forum, but I just don't want anyone else to get suckered! We truly regret working with this company and falling for their sales pitch, and truly wish we can cancel our contract, but we out down a deposit and financed the rest through ****** and the company claims we would be responsible for 35% of the contract even though nothing has been done. If you're considering this company please don't hire them! They don't care about their customers once you sign and they don't communicate with each other or to their clients about anything. Stay away from them and go with anyone else as there are plenty of other contractors out there now that I've worked with more and more of them.

Thank you for sharing your experience, and we are truly sorry to hear about the issues you've encountered. Your frustrations are completely understandable, and its clear that the communication breakdown and delays have caused you significant stress. This is not the experience we aim to deliver, especially given the trust our clients place in us.
Were reviewing our communication processes to make sure clients are informed and supported throughout every stage of their project. We apologize for any confusion, especially regarding asbestos testing and permit clearances, as these should have been clarified upfront.
Id like to personally make sure your concerns are addressed and help you get updates on your project. Please reach out to us directly at ********************************* we will have a manager reach out to resolve any outstanding issues. Your feedback is invaluable as we work to improve our processes and provide a better experience for our clients. Thank you again for your patience and for sharing your thoughts with us.

This is the worst experience I ever had and suffer badly as a customer in good faith. My financial information was mishandled FOUR times by the one of the employees in their ******************* The last time she did it was the most shocking and outrageous because I just gave them a new vehicle to process the payment, even after the salesperson came to my residence personally for a live signature. It seems that she did not exercise due diligence processing customer's financial information and/or not giving sufficient attention or thought to avoid mistakes or harm to customers in good faith. Please beware and guard all your financial information dealing with this company.

Hello Bing, we are sorry to hear about your experience with Reborn so far, as this is not the level of service or professionalism we strive to give our customers. We will have someone in management reach out to find out what happened, and look to resolve the matter with you as soon as possible.

I have 2 of my bathrooms done by Reborn team back in 2/2023. There was an issue with caulking not being smooth right after installation so they sent a tech out to fix it. During the installation both the tech and sale person ***eated assure that if any issue with caulking in the future they will be covered under warranty service and they have someone designated just to address the caulking issues. after 1 year later, we noticed a black spots in part of the shower/bathroom area where caulking has small holes. We tried to clean it but not able to clean it. I contacted the reborn warranty service and scheduled a tech to be onsite on one of the weekday between 8am-10am. On the day of the scheduled, the tech call me at 8am saying calking is not covered under warranty so he will not be coming as scheduled. a few min later, I received an email from warranty manager saying mold coverage is only for 1 year and sent me a copy of warranty certificate. In the certificate no where it stated that. Warranty stated that 25 years for both material and workmanship. the only exclusion listed in the warranty is "Periodic Maintenance of caulking for finishing tub an walls. and Mold or Mildew as a result of poor maintenance of the caulking or seals.Reborn team decline to honor the warranty by:1 The tech never step inside the home to inspect the caulking during scheduled service. 2 The warranty service manager emailed with false statement about Mold not cover after 1 year.if the tech was in side the house and inspect, he would have noticed that other area were clean showing regular upkeep and mildew/mold is not cause by lack of maint.i also called the Reborn Sale team and explained the situation and talked to two different *** and both agrees the caulking is included in the warranty coverage. They have reached out to warranty service and I was told someone will call back but as of now, there was no attempt of contact from Reborn. Very Disappointed in the *************************

Hello ******, we are sorry to hear about the unclear direction form our team about caulking and if it is included in our warranty. Your review has been passed to our management team, and someone will be contacting you shortly to resolve.

Wish I could give zero stars. My parents would never leave a review but I feel it's a service owed to others out there who are thinking of using this company through ******* My elderly parents thought they were getting a convenient kitchen cabinet refacing but instead received an absolutely terrible install for an obscene price. Unhelpful service and attempts to reschedule to fix their errors were not met with the urgency that it deserved. They refused to budge on a reduction of the exorbitant costs charged to my parents. The kitchen install was missing doors and cabinets and the doors did not shut DESPITE taking measurements and placing the order themselves. They left an absolute mess for my parents to clean up themselves in the yard and kitchen. I was shocked. They wouldn't show when scheduled to show up. They left in a rush and working with them to reschedule caused my parents to miss important events they had scheduled with family for months in advance. They had to live with the inside of their kitchen scattered all over their home for over a month when Reborn promised the job would be done in 4-5 days. I 100% do NOT recommend REBORN. I feel so awful for my parents.

Hello ******, we are sorry to hear about the installation issues on your parent's project. If there are still outstanding issues, we would like to pass this to management to resolve. If you could, please email ********************************* with the name that would be on your parent's contract with us, along with a phone number to best reach whoever management can speak with to resolve the outstanding issues.

My 1 day 18K shower install has yet to be satisfactorily completed. The window surround cracked and crooked which requires new window kit and back panel. They have come out 3 times with not having right equipment, not having right color material and not having material necessary to complete job. They don't call, all communication has to be instigated by cust. Last appointment made they did not call or show and after asking to speak to warranty Mgrs boss they don't answer or return my calls and have left me on hold or disconnected calls. Really bad business and very sad as we have no source to repair and must now attempt to navigate arbitration

Hello *** and Mrs. *********** we are sorry to hear about the issues you have had with window project. This is not the standard of work in which we operate as a company, nor the experience we strive to give to our customers. Your review has been sent to management and someone will be contacting you shortly.

I am a very unsatisfied customer who paid so much money for a bathroom remodel which took months to complete a simple upgrade, and after 15 months of completion I noticed there were hairline cracks above the shower tiles which they refuse to repair as they claim I had a one-year warranty. I never received or seen a one-year warranty, but I did receive a 25-year warranty on their products. I do not recommend this company. Beware of them!

Hello *******, we are sorry to hear there are some issues with your project. We would be glad to have someone in management contact you regarding your warranty and to see if there is anything we can resolve. Please email us at ********************************* if repairs are still needed with your contract info, along with a phone number where we can best reach you, and we will have management reach out.