ComplaintsforATI Restoration LLC

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother and father-in-law contracted with the business for restoration work as a result of a plumbing leak. Part of that work involved, the remodeling of the affected bathroom and bedroom. Some of the work that was identified and listed on the original estimate was not done/completed or Performed by another contractor. To assure we are only paying for the work that was done we have asked for an itemized final bill to compare it with the original estimate, and to assure we are only paying for the work that was actually done. Once we get this final itemized invoice, and assuming it only is charging for work, that was actually performed, we are prepared to pay with the balance immediately. We have made repeated attempts to get this invoice over the last 45 days unsuccessfully.

  

  Business response

  09/06/2024

  Good Afternoon,

  First and foremost, we want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a service theyve invested in. We acknowledge the importance of clear and timely communication in delivering a satisfactory service. At ATI Restoration, we are committed to maintaining transparency and ensuring customer *******************************. Our management team will be reaching out to the insured to address any concerns directly. We will be sure they receive the answers and assistance they require. We appreciate your feedback and will continue to strive for improvement.

  Thank you, 
  

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ATI Restoration, ********* to repair damage from an ice **** to my formal living room, large 12 x 8 three-***** glass window, gutters, drywall and more. The gen *** *** along with his Project Dir *******, came out to look at the damage. They convinced me they were the best to handle the job. Said it wasnt that involved so they could have the project completed in 4-5 weeks. Thought that was fine. SIX MONTHS later they were still here! This company sent out the project ***, ****, that would be handling my property. This is the wirdt unprofessional absent minded person I have ever had to deal with in my 50+ yrs as a business owner. First, project *** brought the wrong size trim wood but tried to convince the ********* that it would be okay since it would be on one side of the room. Are you kidding me? Even the ********* demanded he go back and change it out.Next he brought the wrong (cheaper product) paint. ********* painted it all following day he had to repaint the entire area with the correct paint. They never stuck to the schedule they set. I would change my spots only to find them not show up. I wouldnt know unless I called them.********* told Proj *** **** that the weatherstripping was cracked and parts missing. He told his crew, fk it! Put it up anyway. Really? He knowingly and willfully put my storm window back without any weatherstripping. I will now have to do it all over again. They left my property and I never heard from them until 10 days later. They left and the last I heard Proj Mgr said to crew was to leave after they put the window up. ATI sends me an invoice with over $10,000.00 in chgs they NEVER DID. I sent them an email letter outlining that I will pay for the work they actually performed. I had to hire another company to complete the work ATI did not. I have once again not heard from them. This is a terrible company!

  

  Business response

  09/04/2024

  Good Afternoon,

  We appreciate your understanding and patience in this matter. We understand that the billing issue has caused some concern, and we want to assure you that we take these matters very seriously. We have spoke with the local Regional Manager and reviewed the details of the services provided and, after careful consideration, we are unable to issue a billing adjustment. We assure you that our charges are in line with the work completed.
  

  We're truly sorry to hear about your experience with ATI Restoration. It's clear that the project did not go as smoothly as expected, and we understand your frustration with the delays and communication issues.
  Your feedback is crucial and will be used to improve the services provided by ATI Restoration. We apologize for the inconvenience and frustration you've experienced and appreciate your patience during this process. We're committed to ensuring that all customers receive high-quality, efficient service, and your experience will help us improve.

  Thank you, 
  

  Customer response

  09/12/2024

  Once again, this company has NOT reached out to me after Ive left 3 **** at their corp office in **********. Dealing with the mgr if this franchise is like dealing with a no one. He has shown NO EFFORT to correct ANY of this areas I discussed earlier. 
  So I will repeat myself and demand that the BBB follow through with this serious complaint.
  I will NOT pay for items that were not done. PERIOD. I find that their lack of completing the job was their fault and as stated before, they left my job site without completing the work. 
  For the BBB to take the stance that this company just had to make worthless statements without merit is actually a complete let down. 
  I demand that this complaint be refiled and followed through.
  
  Thank you
  ***** *******

  

  Business response

  09/13/2024

  Good Afternoon *** *******,
  

  Our Regional Manager is available to further discuss with you any concerns you have with the final invoice. Could you kindly provide us with a time that suits you best for this call? We will make the necessary arrangements to accommodate your schedule.
  
  We are looking forward to speaking with you. 
  
  Kind Regards, 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have already filed 1 complaint and I see it's posted here now. There was some work done since last time but there's times like now when 10 days passed and there's no work done at all. This started back in January 2024 and I've been without my home since. No power, I can only use the water via a hose and I still have to place to call home. It's been 115+ for weeks. I'm not getting paid for my living costs, I have no income during this time since I work through my home. I e repeatedly had to remind them that there's tons to do here. Last time I contacted the BBB was when I was told it would take 3 more months to finish and that was 2 months ago. Little has been done compared to what's left . Before this there was nothing but clean up done. Now they have drywall finished and a front door and back door in place, ductwork is in and wiring done. There is no meter so no power and I'm still unable to live there. No doors, flooring, cabinets, fixtures, paint on exterior was done but none inside. I don't see any urgency to finish this job. There's still holes and piles of dirt for sewer work, I had to tell them to clean up the piles of drywall, I had some of the stuff I was able to salvage stored on my covered patio to make sure it was not damaged by weather only to go out back and see a bunch of it was moved out into my back yard unprotected. Heavy door and a shelf precariously leaned against done flimsy shelves all were left to fall over by winds destroying property . I get no updates , my health is failing and I'm starting to wonder if I'll be able to get back in my home before I end up dead. I know I'll never be able to bring my stuff back in or even back to my patio. It would be nice to get power on but I can't see anything happening. I sent a message yesterday to remind them that I'm waiting and saw no reply today. I sent another just before I came here letting them know I was going to complain again . These guys have no interest in finishing this job.

  

  Business response

  08/13/2024

  The Project Manager called and spoke with the homeowner about his concerns. At the moment the project is on hold pending an insurance supplement review & approval as the city has red-tagged the project for underground plumbing issues. The Project Director has put in another call on 8/13 to the insurance adjuster for an update on the review, we will continue to follow up on this to help move things along.  At the moment the situation is out of our hands however  once we have approval the plumber is set to start the repairs and once we receive the city clearance the remainder of the repairs should move along. The Project Manager also asked that they give him a phone call if he has any other questions or concerns arise.  Thank you 

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My family and I had a house fire on 01/29/24. Our insurance company recommended ATI Restoration to do the clean up and repairs. Because it was recommended by our insurance we choose them. We are in May 2024 and repairs have not started. The contractor got paid by the insurance company a month prior to submitting permits to the city. When they did submit permits everything was wrong. There were issues and they had to be sent back to the architect to be redone. We were told by fhe contractor he received the revised copies and would submit it to the city early this week (2nd week in May) and they have not. We even offered to pick them up and drop them off since the last time the contractor said he was waiting on his runner to pick them up. Both owners are 72 year old. One is disabled (blind being one of many disability). There has been a lack of communication between the contractor and us. Our housing will be exhausted June 11th and we cannot afford to rent anywhere. We dont know where to go. We worked hard to pay off our home and cannot afford to move anywhere. We need help getting the contractor to get things done in a timely manner. There has been false promises from the beginning with no result. I appreciate your time. The contractor got paid in full by the insurance company.***************************

  

  Business response

  05/17/2024

  Good Afternoon, 
  
  We're genuinely sorry to hear about your experience this is not what we stand for at ATI.
  
  The reconstruction contract was signed on Feb 20, 2024, and the deposit was approved for disbursement on Mar 20, 2024. Drawings were being prepared by the architect during this time. Permits were submitted to the city on April 17, 2024. On May 6, 2024, we received revisions from the city, which were promptly sent to the architect for corrections. The revised drawings were picked up on May 16 and immediately submitted to the city.
  

  While we continue to navigate the permitting process, rest assured that we are doing everything in our power to expedite it and move the project forward as swiftly as possible. Please do not hesitate to contact our Regional Manager directly or email customer service should you have any questions or would like to discuss further. Please get in touch, we do want to make this right!
  
  Best regards, 
  

  Customer response

  05/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It's been 4 months since ATI was hired by the insurance company to repair smoke damage. I figured it to be a 2 month job, I was told by ATI up to 4 months. My belongings and my living costs are not covered by insurance and I paid a big deductible. I have been spending my savings while the work is done and after 4v months they're not even done removing the damages. So far out of 160 days there have been 14 days that work has been done. I work through my home so I have no income no water or power and still not even any doors were hung I can't live there and my health is failing. They seem to have little concern about finishing it even starting this job. I've contacted them several times and hear the same BS about permits even though it has one posted. I will not be patient any longer and I'm taking a thing now. This has been going on far too long.

  

  Business response

  05/22/2024

  Thank you for taking the time to share this feedback. We understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** ATI was contacted for the initial emergency services in January 2023, the project director worked with the insurance carrier to determine that the *** insurance carrier would be providing coverage.  ATI completed what services we could pending a city inspection; the city must inspect & provide the items to address to complete everything within the city code.  
  
  We hope to have the repairs completed within the next ***** days, our framer is on site today 5/21 to replace studs, HVAC is scheduled to start this week. The Project Director is finalizing the final approved scope of repairs with carrier & ***. Unfortunately, at times we are at the mercy of others schedules & availability such as City inspection or a subcontractor. We will make sure to communicate any changes or delays. 

  Customer response

  05/29/2024

  State Farm appointed ATI to repair a small fire (01/12/24) at my condo. No structural damage but heat, smoke and the fire crew caused extensive damage to everything in living room and kitchen. ATI was quick to reply, came to pick up deductible and had clean up crew on the job 10 days later. Clean up went very quickly, they helped by allowing me to move stuff that wasn't damaged out of my home. Clean up finished after 8 working days. I'm not covered by insurance for my personal items and have no living expenses paid. I let them know this right away. I asked how long I'll need to be renting a storage container and when they'll be done, I was told up to 4 months to do what I thought was a 2 month job. I waited patiently and at the 4 month point there has not been any material on the job. They still aren't even done removing the ** unit, no doors, no electricity or water. Every time I inquire about why there's no work being done, I get another excuse blaming every one but them. I also asked about removing a partial non load beating wall while thd place wad stripped to the studs. Needed to know if they would do it and if there was any extra cost. They have not answered any questions and only get back to me after I start to complain. I asked to have all correspondence sent by email or text so I have a copy of it available. A permit was finally posted in April, yet nothing was being done, if the permit was holding up the work then why hasn't there been any work done. It's now at the 4 month point today 05/21/24 and after filing a few complaints, the told me the hold up now is the insurance company making it hard to man the job with qualified workers? Carpenters showed up today, this means nothing unless I see another trade working withing a week. Each trade has 2 or 3 days work but months pass between each one. I was told it will be 3 more months. The lack of coordination and neglect have been the reason for delays while I am homeless.
  

  
  

  

  Business response

  05/31/2024

  Our RM spoke with ********************************* who lives in the residence. The insurance claim is through the **** ****** shared his frustration with the time it took to begin the project. Our RM was able to discuss the process and everything it takes on the front end of a fire restoration project when it comes to dealing with the insurance carrier, the City of ******, and the *** for the insurance carrier. 
  
  At this time, ************************ is very happy that work has begun on the property and that things are moving forward. We assured him that now that things are moving on all ends, we will communicate more about the project and its progress. 

  Customer response

  06/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  

  ATI has taken measures to get the job rolling and has also taken time to clarify exactly why there was a slow start. This communication would have been a better way to approach this situation rather than only making contact after I complained about the lack of progress. I believe they will use this approach in the future with others who are not seeing the work moving along.

  I want to add 1 thing that I found interesting, much of the delay has come from the insurance companies reluctance agree on payment and cost. Since they aren't paying my living costs, they seem to have much less concern about how long things take. I believe that if they were paying for my living expenses this job would have been done months ago.

  They don't seem to care if I'm inconvenienced or if they make the contractor look bad as long as it's not costing them anything. 

  I trust this job will be done in a professional manner and the quality of the work is fantastic. Things are getting done quickly , all workers have been polite and have taken time to let me know what's going on each step.

  
  Regards,
  
  *********************************
  
   

  
  

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The apartments I live in hired ATI restoration to clean sewer damage My unit got hit the worst. The were by the book in replacing all of the items owned by the complex (floors, carpeting, etc). All of my personal belongings were neglected. The property owner, based on their reccomendations, has denied my request to replace most of my damaged items.ATI, has gone on record stating porous materiel that made direct contact with sewage are cleanable. ATI, has claimed to have made furniture with soft bottoms has been made safe, even though contents inside such items were not disturbed. Bottoms were not touched.Partical board items have "been cleaned" and made safe. They have gone on record to say that airborne contamination was not relevant.They have gone on record stating cross contamination was not a concern.Opened food packages on countertops, after being assaulted by biohazerdous air was safe to eat.Cloth chairs in sewage could be cleaned.A laptop sitting in sewage could be cleaned.Rugs and mattress's, that they piled with wet items on, have not been affected and need nothing. Pine chests, with full drawers. They claimed to have cleaned them although items inside were still perfectly folded. Also, I have camera footage of two of their employees "cleaning". They were not wearing masks, gloves or any other PPE as dictated by ****. There employees stole items from my home and covered up my security cameras. A police report has been filed and is currenlty being investigated. I have audio clips were there employees told our maintance tech that certain items should be discarded but on reports to the complex, they declaired the opposite.I spoke with one of there employees and recorded him telling me that the cross contaiminated porous items should be discarded.The ********** of ****** The *** The *** The *** All have ********************* to follow in events like this. None of them have been followed.

  

  Business response

  05/17/2024

  Good Afternoon, 
  
  Its difficult to read that we didn't meet your expectations, as our customers' ******************************* is what drives us. Our Regional Manager and assigned Project Director are working with the property manager. We hope you will allow us to prove ourselves in the future. Please do not hesitate to contact our Regional Manager or directly or email customer service should you have any questions or would like to discuss further. Please get in touch, we do want to make this right!

  Best wishes, 

  Customer response

  05/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I would like to withdraw the complaint.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Back in July 2023. I had to bids for damage to upstairs bathroom and kitchen. Both bids that I received were under $12k. My insurance company said price was to high. I went with a recommend company on there list. In Oct 2023 ATI restoration started the negations with my home ins. In Jan 2024 contract was signed for a little over $6k. Within 30 days ATI came back and said that the person that gave the quote was fired and gave me the wrong quote. I had paid half down of $3k. About two months later after dealing with home ins. ATI comes back with a quote over $12k. They would not refund me the money I had put as a down payment. The job was a headache dealing with ATI. There lack of communication was horrible. ATI had excuses for everything. A job that was suppose to take 2-3 month *** ended on July 10th 2024. After filing a complain in 2023 with BBB. The boss of ATI pleaded with me to withdraw my complaint if we worked something out. They didn't keep there word. Not only did I have phone meeting with the boss of ATI. He also suggested the team in-charge be in our meetings because they should hear my complaint.The job was finished July 2024. My tenant was getting $500 off rent per month since Oct 2023-Aug 2024. I feel ATI committed fraud from the very beginning. When they quoted $6k and took the contract. There communication is the worst Ive seen in a business. ATI has offered two months rent and suggested my ins pay me for the time rent was lost. I find that criminal because they should be the ones paying for not doing there jobs correctly and placing a low bid to get the job.I feel ATI should honor there initial quote. They are at fault for there employees not the customer. I have read many reviews on ********************** and this is not the first time they have done this. I request that BBB put out there of companies that are not trust worthy like ATI that way the people wont fall into fraud situations like this.

  

  Business response

  05/08/2024

  First and foremost, we want to extend our sincerest apologies for any inconvenience the insured may have experienced. At ATI Restoration, we pride ourselves on responding to disaster recovery with precision and empathy, and it sounds like we fell short in this case.

  Unfortunately, we are at the mercy of the insurance company when it comes to their approval times. For this reason, it caused construction delays outside of ATIs control. Once we received approval, ATI moved forward with scheduling the repairs. It is ATI policy, we do not move forward with repairs until we have an agreed scope of work. This prevents out of pocket expenses for the insured.
  

  On July, 26th 2023, **************** shared concerns about the delays. In good faith ATI agreed to give him a discount of $1,600.00 for delays we were responsible for. On April, 24 2024, again, in good faith, ATI offered another discount of $1,303.06. This would bring the total balance due to $5,500.00. 

   ATI is willing to settle for the lower amount in order to have a swift resolution to this matter with the expectation it is paid in full by May 17, 2024. If the balance of $5,500 is not paid in full, ATI will no longer honor both of the discounted rates and will expect the full balance & interest for the past due amount of $8,403.06. 

  ATI will continue to work with our team on communication with our clients. We hope we have resolution to this matter. A fully detailed timeline can be provided upon request.

  Customer response

  05/08/2024

  Again, ATI gave the wrong information to my insurance company back in Jan 2023. I was working with ATI on Oct 2022 to get things started. It took over 2 month to get my insurance company to get everything in order with ATI. Contract with what ATI put on paper is what my insurance company approved. Then sometime in Feb 2023 ATI say this is all wrong. We cant do it for this price. I asked for refund. They said no. ATI had to start the process all over again which delayed everything again. ATI never made a new contract to what was going to be done and used. In our contract which was signed on Jan 2023 was never updated. I never signed a new or modified contract with them.This blaming my insurance company is just ATI trying to cover themselves.I lost over 8k in rent because ATI took longer then what they said and as they say dropped the ball. ATI offering me the amount they claim is a slap on the face. ATI came in lowballed all my other bids. Then in Feb 2023 changes all the prices to be more then what my other bids where. This is where I see fraud begin committed.  My next step is to report them to ROC. I had made an offer to **** there supervisor manager in AZ a week and half ago. He never responded. They can at least offer to settle for less than $5500.00.

  

  Business response

  05/17/2024

  Thank you for taking the time to share this feedback. We understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the mark.  At ATI Restoration, we pride ourselves on responding to disaster recovery with precision and empathy, and it sounds like we fell short in this case.

  On July, 26th 2023, the customer has shared concerns about the delays. In good faith ATI agreed to give him a discount of $1,600.00 for delays we were responsible for. On April, 24 2024, again, in good faith, ATI offered another discount of $1,303.06. This would bring the total balance due to $5,500.00. 
  

  As stated before, ATI is willing to settle for the lower amount in order to have a swift resolution to this matter with the expectation it is paid in full by May 17, 2024. If the balance of $5,500 is not paid in full, ATI will no longer honor both of the discounted rates and will expect the full balance & interest for the past due amount of $8,403.06. 

  ATI will continue to work with our team on communication with our clients. We hope we have resolution to this matter. A fully detailed timeline can be provided upon request.

  Customer response

  05/24/2024

  Under threat I was forced to pay the amount. ATI sent me an email saying they dropped the ball. They dropped the ball once to many times during my project. The fraud they committed was the worst part of the whole thing. ATI to get the business low balled the bid then a month later double there price because they made an error. The people need to know about companies like this because hard working Americans work for there money to have a job done on time and not double the price after they were done. I would suggest to BBB put my remarks on there website so people can know about this company. Every company can talk good about themselves. At the end of the day its the clients that know best about a company after they have provided a service. ATI is not a company that should be recommended to the American public. 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a minor AC leak and contacted them to come out for the remediation. They removed way more of my drywall than required. They also took out more of my flooring then required. They completely went way above overboard in the destruction when the amount of water that leaked was minimal and confined to a small space under my AC unit in a metal pan. They could have used their fans and dried out the water without ripping apart my house which was done in excess to get insurance to pay more for it. They had me do way more than required. Like remove my furnace. I have documentation from there employee and a floreer employee telling me to have my report modified to fit their excess demo and to modify the cause so insurance will cover the claim. Once the insurance company denied the claim, TheATI employee would not return any of my calls or texts or emails requesting documentation of what was submitted to the insurance company. I was ignored and disregarded. He would not send me the documents. They destroyed my houses and left me to pick up the pieces.

  

  Business response

  05/16/2024

  Dear ******************, 
  
  Thank you for taking the time to share your experience and for the subsequent conversations since.  We consistently achieve very high satisfaction ratings from our customers but it looks like this time we missed the mark.  However, we're pleased that we were able to develop a solution that resolved your concern as best as possible.  We hope you will allow us to prove ourselves in the future. Please do not hesitate to contact our Regional Manager directly or email customer service should you have any questions or would like to discuss further. All the best!

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** suggested we use this company to fix a leaky shower and damage to the wall. They started the project sept. 1 2023 and completed it November 1, 2023,,,, there were problems with the subcontractors.my husband and I had to order the tile, pick it up, and pay for itjust to,get the project moving along. November 1, *********************** and *************************** told us that they owed us a refund of $217- for tile we purchased. ATI was paid in full by our insurance company USAA. On November 1, They asked us to sign off on the project telling us that the $ 217 check would arrive within 2-3 weeks. `It has never arrived in the 5 months since. I have reminded *****, ******, and their customer service ***** at least once a monthI in person and email..each time they tell us that the check will arrive in 2-3 weeks. We have asked for documentation showing the price of the project and they have not responded.

  

  Business response

  03/11/2024

  Hello, 

  We're genuinely sorry to hear about your experience this is not what we stand for at ATI. A check for $217 was mailed out on Thursday, March 7th. The check should be arriving either today or tomorrow. 

  Thank you 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company stated that during water damage restoration that we would have a livable situation, this ended up not being the case in any sense. ATI left us for months with no downstairs, only a refrigerator. During the contents they packed our entire pantry, we had 14 days with no running water, food spoilage, no stove. Initally they told us they handle everything, that USAA our insurance would be made aware of the situation, months went by, yet we had no change. USAA sent us funds which we figured covered the loss, temporary rental, food replacement, but ATI states that we were responsible to pay these funds $8789.73. The timeliness of the work, then the craftsmanship aside, ************************* the executive project directory told us and in writing we would only owe for our deductible, $1000. Then during the restoration a worker put a paint brush into our washing machine discharge, causing it to flood and us to pay $770 to a plumber to remove it and redue the pipe, they used my shop vac to vaccum up drywall, didn't empty it and it sat until I tried to use it, then it had hardened ruining it. Paint is still missing from our walls where they never returned to paint, one coat was done despite contract showing for two. Pedistal sink was not cauked back to the wall, nor was areas of the moulding. This company has cost my family over 10k in our of pocket costs and instead sends emails about collecting payment. I wish I could afford legal action. Others need to know the lies and shady business practices, ATI in ******* has done.

  

  Business response

  03/18/2024

  Insured has been credited money back to him for any issues and any inconvenience. The total claim amount listed in Xactimate (software used by insurance carrier) shows a total claim amount of $54,651.80.

  ATI has only invoices in the amount of: $49,312.50

  Customer response

  03/18/2024

  This comment & response from the company didnt address their project manager directing us to find temporary solution to housing, then lying that we would have a livable house, which must mean no downstairs, packing our pantry into a shipping container ruining it, days without running water with multiple text messages to get it turned back on. Then they placed cabinets, stove in front of our back door so we couldnt access our backyard & pool.  Of course ****************** claims it was paid less since to this day items are not completed, its the worse paint job a professional company could do, our counter top is slanted causing water, liquid to run off onto the floor instantly, baseboards are popping off, yet their response was I got a discount. No we paid them an additional $8700 this week, when an employee stood in our living room telling us we would only owe 1k deductible. With the $8700 and out of pocket costs for temporary housing, replacing food, fixing items we are now out of pocket 15k.  
  Other home owners beware, ATI and the 3 people I dealt with have zero follow through ********** lied, ***** M and ********** didnt follow up with the craftsmanship at our house.  Daily we find things that just werent done correctly. But they got paid and we got stuck with 15k in debt.  There are better companies out there Phoenix homeowners

  

  Business response

  04/03/2024

  Insured has been credited money back to him for any issues and any inconvenience. The
  total claim amount listed in Xactimate (software used by insurance carrier) shows a total
  claim amount of $54,651.80.

  
  ATI has only invoices in the amount of: $49,312.50

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩