6 Customer Reviews
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Review from SHARAREH O
1 star07/22/2024
Zero Star would describe this business. After one year back and fouth and providing at least ********* dollars receive and pictures, police report about the robbery , they sent a check for ********. I will never trust this business if they charge me thousands of dollars for my home and later would not cover the damages. . I ask myself is t worth it to have insurance at all?I had the same experience as previous rates and I had been in the game of back and fourth and voice mail without returned call and here I am left with anger and disapointed that the Pacific Specialty insurance Company takes your money and never supports youReview from Donna S
1 star07/13/2024
I would give no stars if I could. This insurance company is the worst insurance company that I have ever dealt with in my life. They take your money & do not want to come through with a payout. **************** leaves a lot to be desired. I filed a claim 2+ weeks ago and they have been giving me the runaround ever since. I was assigned a contact person named *********************. She has asked me for several items which I have provided. Since she was not specific on her request, some of the items had to be resent. And when I call or email it takes her days to get back to me. Her answers are often vague & unclear. In the meantime all of this stalling has left my condo ceiling still water logged with the fear of mold growing. I was advised to call a supervisor which I did. Of course it went to voice mail. Her voice message says that she would get back to me as soon as possible, so 3 days later I called again after calling my agent and she finally called me back. She was even worse than **************. I am definitely going to take further action. Something has to be done with insurance companies in this country. STAY FAR AWAY FROM THIS COMPANY.Review from Lisa P
1 star05/24/2024
As a licensed insurance agent, I have to say that the constantly-changing standards of Pacific Specialty are some of the absolute worst I have EVER seen in a single insurance company. I work in an office that uses Pacific Specialty as a brokered company, and I have had a number of occasions where Pacific Specialty sends non-renewal notices to customers. When customers address was written on the notice, and I call to follow up with the concern, the underwriters suddenly find another item that the insured needs to address. This is absolutely wrong and incredibly scam-like from the company. Most items on a non-renewal require a customer to spend money in some way (i.e. trim trees, remove foliage, remove debris, make a repair) and for Pacific Specialty to present additional items NOT in writing and OVER THE ***** when an insured tries to address the previously-documented non-renewal concerns is absolutely abhorrent. Because of the way they are currently handling their business, I would not recommend a single customer use *********************************************.Review from Tyiesha S
1 star04/08/2023
Pacific Speciality has been an emotional and financial nightmare to work with. Our claim for a shower leak was filed back in October 2022, an adjuster came out, restoration company removed tiling and cabinets due to water damage and then Pacific Speciality refused to cover anything! The claim assistant lied and says she never gave permission for the restoration work to begin and that the water damage was and leak was not covered. We spent months with no access to our stove, exposed pipes in our kitchen and eventually had to spend thousands of our own money and time rebuilding our kitchen area and master bath with the support of family and a trusted handy man. Now the claim consultant wont even return our phone calls or emails, yet conveniently our monthly fees continue to be taken. This company is dishonest, and does a disservice to homeowners. We are eager to transition to a reputable company. Its April 2023 and we are still waiting for resolution.Review from Anthony A
1 star09/01/2022
I submitted a claim almost a month ago. All workers have been ready since Monday but ***** my claims person went a-wall to everyone. Even Pacific Specialty couldnt get a hold of her. Its now Thursday and nothing. So I called for the 50th time wasnt leaving any message. They tried for a half hour to get a hold of ***** with no luck ******* comes back to the phone and said Tracis supervisor **** mite call you back today? Minded tomorrow is probably half day holiday weekend no work Monday, I have guys scheduled to come out Tuesday but on hold because of this God help them so called business.Review from Eduardo L
1 star07/29/2022
This is the worse insurance company I have ever dealt with. They're quick to take their premium yearly but if you file a claim right off the bat they'll look for any excuse to deny it. The claim adjuster *************************** is horrible. Rude and has a air of entitlement. Right away she told me of reasons why they could deny my claim but when I asked how long before I know she snapped saying she barely got my claim 30 mins ago. So it shows they had it planned out to reject it. And when I would message her she would need one item and a few days later I need another item like intentionally dragging her feet. Even said just because I have insurance doesn't mean I would get approved when there was no reason to deny it. We provided everything she needed but she was being ***** on purpose. And always rude. These people need to learn some empathy. Now we're stressed out because water damage my kitchen and they can care less. I'm going to file a complaint with the state insurance commissioner.
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