ComplaintsforA & A Tires & Wheels
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a replacement tire from A and A Tires on 11/27/2021. My tires were supposed to be under warranty still but I didn't feel like arguing about it so just bought another tire. When they changed the tire I asked if he could look at the tie rods to make sure they were ok he agreed and then told me I needed 2 new lower control arms, 2 CV axles , and 2 rack and pinions. The car was extremely unsafe to drive. He said I can fix that for you buy the parts and I'll charge you $200 for the labor. I agreed. The parts were on backorder and wouldn't get to auto zone until 12/3/21. He had us pick our parts up at AutoZone through his commercial account. Not all of the parts were there so we took what we had to him. Now the car is really dangerous to drive and very scary. We show up and He hired a different mechanic to do the work and states that well it's going to be $400 for the labor but I'll only charge you$300.Then find out from the other mechanic that he ordered the wrong parts but the auto parts store by this time is closed.We had to work out of town the next day he told us don't worry if it's not finished you can borrow my truck. So they decided I didn't need the whole rack and pinion only the tie rods and the lower control arm and the CV axles we had one CV axle that we already paid for and he was going to take back the rack and pinion to pay for the parts that I didn't get yet which was the CV axle and the tie rods inner and outer he rushes back Saturday the 4th and gives me a receipt the receipt says he took back one of the CV axles and then charged me for it again even though I paid for it already so he only did one CV axle told me that the car is totally safe the next day after being on the freeway and everything else the tie rod came off of my car in the middle of traffic I couldn't even push it to the side of the road because my wheels were facing each other when I looked underneath I noticed that he only replaced one CV axle the lower control arms and the oute
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.