ComplaintsforPainting Update
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As a much younger man, i used to paint and decorate in ******, so i have a pretty good knowledge of the trade. I needed my rental property painted and thought id give these guys the job as their reviews arent too bad. I found out that these guys are ABYSMAL !When i complained they told me they've been painting and decorating for 23 years. I could be wrong and this is only my guess but, if thats the case why do they only have 3 reviews ? I'd suggest it's because the previous incarnations of their companies received too many bad reviews to continue trading under that name, nothing else makes sense.My windows were oversprayed, security lights were oversprayed to such an extent that they are half white and half green. Finishes are spackled with hair or cloth particles. Drips everywhere. Concrete foundation is covered in overspray. Copper pipes have not been cleaned and bubbles of grease reside under their paint.They dumped the c*** theyd sanded and scraped off in front of the pation bench. I asked them to return and correct a istake ***** made on the front facade of the house and also to paint the windows (we thought you'd like a contrasting grey and green, ***** said !) On the 2nd attempt to get them to correct mistakes i'd noticed once the tenants had left, i got a horrible attitude from ****** and so asked for 25% of the payment back so that i could put that towards a team of professionals to correct Painting Update's mistakes. He refused. I asked him to leave. ***** later rang me to offer $200. I told him that was an insult.Previously they'd spent an interminably tedious amount of time at my home hard-selling me window installation. They quoted $20K to install 11 windows and one sliding door. **************** in ******* subsequently quoted me $13K. These guys are to be AVOIDED !
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.