ComplaintsforDynamic Wheels and Tires Corp.
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am filing this complaint on the behalf of tires Wheels direct and also vision wheels both companies assured me that they were going to cover the cost of any out-of-pocket expenses for the replacement of this rim I had a defected rim I've been waiting 4 months for a replacement they finally got it in now neither company want to live up to their end it was a verbal agreement over the phone I talked to the sales rep from vision Wheels he confirmed what ***** said that he would cover the cost of dismount in mounting and balancing this rim now both companies act like they have no idea what I'm talking about in ***** is very annoying and I called tires wheel direct to ask for the manager and guess what they hung up on me and I got a call from ***** again Tell me that I'm your ***** I'm your friend and I'm like you're not my friend You're a liar it's like I do not like dealing with people that lie to you now he wants to sell me a rim for $130 and keep the one that I have that's defective now if he offered me half off because the other room is defective that'd be one thing but he did not He's very annoying and I do not want to deal with him again every time I call tires wheels direct they direct me straight to ***** and I am tired of dealing with ***** he is no help he's jokes around about it thinks it's funny and I don't think it's funny I've been waiting for 4 months for this rim and I was supposed to be notified right away when they came in and of course I had to find out for myself I called ***** probably a week ago asking him where my rim is has been over 3 months now and he laughed and said the China men are making it very unprofessional so I am seeking to speak with a person that is in charge with this company instead of ***** something that actually cares about that customers unlike him he acts like he gave me this big deal and he did not cuz I could have got the rims for the same price with the lug nuts which I do not like cuz they have a specialty do notlikethem
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.