ComplaintsforScoreblue, LLC
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 09 22 2024 I received a notice of unobtainable monies for a subscription I never knowingly subscribed to. I repeatedly requested to be let go of legal obligations for an unauthorized transaction. Was repeatedly given a number to call. Number is irrelevant. I never requested these services at all. Please Cease and Desist all transactions and liabilities immediately.Business response
10/22/2024
As one of the top telehealth companies in the *************, we always want to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry to hear of this experience that you had. We do see that you spoke with customer service on the phone on September 30th, and your membership was canceled. You were only billed once for your original order on August 22nd, and you have not been charged for any future orders, nor will you be charged for any future orders since your membership has been canceled.Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I **** not aware that I was subscribing to this product. I thought I was paying for one shipment. As I was not happy with it I was not going to keep buying it but they kept sending it and charging me. I would like for my 'subscription' to be canceled and no further shipments be made.Business response
10/22/2024
As one of the top telehealth companies in the *************, we want to ensure all customers are satisfied with our service. We are very sorry for this experience that you had. We have gone ahead and canceled your membership so you will not receive any future shipments.Initial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
You took money out of my checking account with no permission from me. Return it...Business response
10/04/2024
As one of the top telehealth companies in the *************, we always want to ensure that all of our customer's have an satisfied ordering and customer service experience. We are very sorry to hear that your experience was not outstanding. We have gone ahead and canceled your membership so you will not receive any future orders or charges in the future.Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have emailed the company to STOP my monthly prescription and they continue to still send me pills on a monthly basis. I have also searched there website for options to cancel as well as even attempted to remove my debit card information which was unsuccessful. I want this canceled **** !Initial Complaint
08/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Scoreblue charges me ****** monthly with no way to contact them to stop.That is 22 100mg pills monthly, no real ** would prescribe that much. I did not knowingly agree to any monthly plan.They claim to be # 1 in the market place, must mean for stealing money.Business response
08/20/2024
As one of the top telehealth companies in the *************, we always want to make sure that we go above and beyond to satisfy all of our customers ordering and customer service needs. We are very sorry for this experience that you had. We do show that you talk with customer service over the phone on August 15th, and they were able to assist you and also canceled your membership. You will not be receiving any future orders.Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I DID NOT REALIZE THAT I WAS BUYING A PRODUCT AND ALSO HAVING A RECURRING CHARGE FOR A SUBSCRIPTION. THERE IS NO PLACE TO CANCEL MY SUBSCRIPTION ON YOUR WEBSITE. I CALLED TO CANCEL MULTIPLE TIMES AND YOU DID NOT ANSWER YOUR PHONE.Business response
08/20/2024
As one of the top telehealth companies in the *************, we are very sorry to hear that your experience was not exceptional, as we always want to ensure that all customer's have a phenomenal ordering and customer service experience. We have canceled your membership so you will not receive any future orders or charges.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up initially and received my first order many months ago. I was not happy with the product so I cancelled the "auto renew". Now, they charged me for a 'refill' and when I called them, they told me that I must have initiated this. I did not. I then asked them to cancel any future orders and delete all of my account information. They said they would but that didn't happen. When I called back, the lady on the phone said it's "not possible to delete the account since it includes a 'prescription' and would be like 'deleting medial records'. I DO NOT WANT THIS SERVICE OR PRODUCT. I want all of my information deleted and a promise that no future orders will EVER be charged or shipped to me in the future.Business response
08/20/2024
As one of the top telehealth services in the *************, we always want to ensure that all of our customers are completely satisfied with the product they order and the service that they receive. We are very sorry to hear about this experience. We do show that you spoke to a representative on August 8th who canceled your membership, so you will not receive any future orders or charges. We have also removed your information and profile.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/27/24 I received my prescription from score blue. For the 4th time in a row they have shorted my prescription. I have talked to a rep about this before and have asked that a supervisor contact me to resolve this recurring issue. To this day I have yet to hear from anyone.Business response
08/01/2024
As one of the top telehealth companies in the *************, we always want to work to ensure that a customers order is always accurate and is delivered in a timely and efficient manner. We are very sorry for these issues with the last orders. We do see that you spoke with customer service on July 29th, who is not only re-shipping these missing pills, but sending you additional complimentary pills to compensate for this error.Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hello, my name is ************* I ordered a prescription for ****** 100mg (generic) on January 11th, 2024 as a one-time order. I just received another order (Order ID: *********** of the same precription on July 15th, 2024 without my knowledge and my card was charged $88.95 without my authorization ScoreBlue signed me up for automatic payments and refills without me knowing. Please delete my membership account and remove me from the recurring order status. Also, please reimburse me $88.95. I can return the prescription if required.I do not want to receive future charges and orders Thank you for your helpBusiness response
07/26/2024
As one of the top telehealth companies in the *************, we always work to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry to hear that your experience was not exceptional. We do see that you called and spoke with a customer service representative on July 16th, ************************************************************************************************* shipments.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business put me on automatic shipments without my consent. They have no way to cancel on their website. I want my account and shipments canceled and refund the $49.99 they charged me for a product I don't want. Not a way to do business.Business response
07/26/2024
As one of the top telehealth companies in the *************, we always want to ensure that our customer's have an outstanding ordering and customer service experience. We are very sorry for this experience that you had. We have gone ahead and canceled your subscription so that you will not receive any future orders or shipments.
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Customer Complaints Summary
69 total complaints in the last 3 years.
49 complaints closed in the last 12 months.