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            Business ProfileGrowAce.com

            Hydroponics Equipment

            Contact Information

            735 Challenger St

            Brea, CA 92821-2948

            Visit Website
            Email this Business
            (714) 706-3400

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers the online retail sale of hydroponic supplies.

            Business Details

            Location of This Business
            735 Challenger St, Brea, CA 92821-2948
            Email this Business
            BBB File Opened:
            7/5/2013
            Years in Business:
            15
            Business Started:
            1/14/2009
            Business Incorporated:
            1/14/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Niche Webstores Inc
            Business Management
            • Mr. Jack Lin, Member
            Contact Information

            Principal

            • Mr. Jack Lin, Member

            Customer Contact

            • Mr. Jack Lin, Member
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Drain cycle light stays on all the time. Waited a month to finally get new brain controller. No new grommets or straight connectors. Guess I should have taken ones off of brain controller I sent back. Can't talk to service technician. Lost time and money. They don't care. Never ever would I buy anything else from them.
            Read More
            Read 14 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steve S

            11/08/2024

            The replacement fabric pots are never stocked. I've been trying for months and have literally been ghosted - email, X, Instagram.They build a system with proprietary sized fabric pots, then never have them in stock. I now have a $600 hydroponic unit that is unusable.

            GrowAce.com Response

            11/12/2024

            Hello *****,Thank you for taking the time to share your experience with our Aircube System. We apologize for the frustration youve faced in trying to purchase replacement fabric pots. Due to high seasonal demand leading up to the prime growing season, weve experienced delays in restocking, but our team is actively working to improve availability.For faster assistance, please feel free to reach out to us via our live chat feature on our website. You can also contact us directly at ************** or send us an email at ******************** and well do everything we can to assist promptly. Customer satisfaction is extremely important to us, and we appreciate the opportunity to make this right. Let us know if theres anything else we can do to help!Best regards,GrowAce Support
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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            BBB Reports On

            BBB reports on known marketplace practices.

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