Customer ReviewsforThe Cheesecake Factory

On 10 16, 2024 I made an order of over $100 as I was working at a nearby hospital. After picking up my order my drive home was an hour. Once home and prepared to eat my order, I realize I was given white rice instead of brown rice. I cannot consume white rice. I immediately called the restaurant. Ask for the manager on duty. Who informed me that they were out of brown rice so they made it with white rice. She apologize for the mistake and said they would remake my order. I explained I lived an hour way and will only be down there when scheduled to work at that nearby hospital. She said it was no problem. I returned today to place my order and was given the third degree in the middle of a lobby full ofpatrons by ******* (manager on duty). I was made to feel as though I was lying and repeatedly asked three times to be exact if I was offered a gift card. I explained that I was never offered a gift card. After the fourth time of asking me the same question I clearly stated either you can make my food or give me my money back. At that time, the manager stated Ill remake it this time but next time. I advised her that it would be no next time. I returned after some light shopping to obtain my order. Again after arriving home, my order was incorrect. It had zucchini in it and the original order stated no zucchini. I had no extra sauce and most importantly I was not giving any bread. I still could not consume the meal as it had nit been prepared the way I paid to have it prepared.

If youre celebrating a special occasion, I would recommend avoiding this location for your own good. On a weekday evening, my family and I chose the Cheesecake Factory to celebrate my birthday, which turned out to be a costly mistake. The front desk staff was hospitable, but for some reason, they seated our party near the window, away from the rest of the guests. We didnt mind at first, but soon after our server arrived with no welcome or introduction whatsoever, which was fine. They simply asked for our drink orders and then passively-aggressively served our drinks, slamming them down on the table loudly enough to startle some of the members. The server then left without asking us about our food order, and we waited a long time trying to track them down. It seemed as though the server was uninterested in serving us, as they focused on other tables closer to the register.Feeling bitter., I approached a server near the bar to pay for our drinks and explain the situation. That server told us we were free to leave, free of charge for our drinks. When I mentioned our servers lack of interest to the front desk staff, a manager came by to apologize. However, when I suggested that the behavior seemed discriminatory, the manager dismissed my concerns for discrimination, offering excuses about staff shortages and the servers heavy workload. From my perspective, it seemed that the manager was trying to brush the issue aside and deescalate the conflict, rather than properly resolving it. You have been warned.

I attended a lunch with a few people at the Cheesecake Factory at ********** in *******, **. We were sat all the way in the back as if they were leading us out the back door. It took a while for the server to ask for drink orders. It took a while for bread after adving 20 minutes earlier the bread was out the oven. Then every meal came out with tons of grease, but I had the chicken Madeira with mushroom sauce and there was tons of orange and brown sauce with tons of grease on the chicken. I had one bite and chicken was like rubber as if not cooked. I tried to cut another piece with a knife and it would not cut the chicken. I sent that back. The manager greeted me and I requested Parmesan crusted chicken but Tuscan chicken was sent out for me and it had like 100 tomatoes and so much garlic and again chicken a bag texture. A waste of time and money and did not eat any chicken and threw it away. I hate I paid for service that took forever and to have bad food presentation and taste.

I witnessed discrimination firsthand for the 1st time in my 38 years of life from the Cheesecake Factory located in **********, ** on August 10, 2024. A white waitress rudely greeting me, my husband and my 6 year old twin boys. She took our drink orders and I requested bread with our drink order and she told us they were out of bread at the moment so we didn't mind waiting until some eventually became ready, we ordered our entrees then starting playing with our phones. A white couple was eventually seated at the table to the left and right of us, mind you we had been seated in the area first and already had orders placed before the couples we seated. The waitress was SUPER friendly to them, I purposely listened to see her tone with them. Both couples ordered their drinks and I'm not sure if they ordered food or not but our waitress immediately returned with both couples drinks and bread for both their tables, then waved us off and out her mouth said " WE ARE STILL OUT OF BREAD" and walked off! Me and my husband couldn't believe our eyes and my young son said " MOMMY WE ASKED FOR BREAD WHY CANT WE HAVE SOME AND THEY GOT SOME" it broke my heart to the core for them to witness how this white waitress treated us with 2 young sons! I immediately got upset and requested management but they never came over, I got up talking loudly and me and my family exited the restaurant but I turned around to get a contact for the ** only to be stopped at the door by someone who stated he was the ** and that I needed to leave because he was about to call the police on me for being wronged!! This was the worst situation I ever experienced because of my skin color!! My young boys are so hurt and traumatized and my husband and I had to give them the race speech at that very moment!! I will not visit another Cheesecake Factory again ever!! I have cried all night and day behind this situation! I ask that management please review the cameras to validate this situation!

over at the cheesecake factory restaurant ****************************************** 1. Fruit Flies dining areas, tables, hallways, bathroom. 2. Mosquitoes inside booths and table knees length and below, hallway, bar, and dark and darker areas.3. Bins and Dirty Bins and tubs on the cart and carts toward back dining room and hallway crashing into people, guests, chairs, booths, booth plastic walls and actual dining tables, causing food items, glasses vibration to collapse down and fall onto guests, bruises, pain, and several unable walk way and other safety measures. Talked to a floor manager, and general manager **** on Monday around 7:00 pm they are aware of it but cannot or couldn't do anything but offer guests to move to different table instead but all these safety issues and hazards happened before and have continue to happen to other guests and surround table regarding known but no real solution. Staffs are disrespectful and continue to create loud noises, vibrations, and crashes into seated and walking guests, tables, booths, and chairs. The very last CRASH AND fall before we left happened right in front of the manager, **** himself left him speechless and nothing to say further.

These guys are abusive as f*** and some of their managers are racist & like stressing people the f*** out also they are all childish as f***

Their cheesecake is delicious. Their cajun jambalaya pasta is delicious.

My daughter was having a birthday dinner on April 20th. The party was for 30 people. I went in early 3pm to secure a spot and ensure that we could be accommodated for 6:30pm April 20th. Side note: I called a week in advance and was told that for weekends, it's first come first serve for any reservation over 6 people. So I needed to arrive that day. It took over an hour for our order to be taken. Our food was coming out over the course of two hours after waiting atheist 1.5hrs for our food to start arriving after we ordered and everyone's food was **** warm. I always order the same meal from this place and never had a ***** cold order until this day. To take matters further. The service was not okay at all and the tip was included so it's not like we could express our disappointment by leaving a tip. It took over an hour and us asking several times for our checks before we finally received them. I was very unsatisfied as we're the members of our party with the service and I will not be returning for anything else.

There is something very wrong with the ****************** location. Staff unhappy, Manager and GM are horrible to deal with. Defensive, rude and argumentative. Do not care about customer service and obnoxious. Not sure how they are getting off with these types of antics given that the location gets poor reviews frequently. No one at Cheesecake Factory corporate seems to be paying attention. Real issue is their location leadership - sets the wrong example and tone in terms of customer service. Corporate should consider changing location management!