ComplaintsforAbbyson Living, LLC.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a sectional sofa from Abbyson 8/25/2022. Received product in Late Sept/early Oct 2022. 2 feet were broken upon assembly. Contacted Abbyson multiple times finally gettin a response 11/3/2022 requesting images of damage. I provided the images 11/3/2022. Ive been contacting by phone and email ever since with no replacement feet ever being sent. We are at the 10 month **** and I want a full refund of the purchase price. They have offered to send a replacement sectional but I dont want it. I just want the feet. I dont want to assemble another piece of junk from them. I want a refund.

  Business response

  06/22/2023

  Hello ******, We apologize for the experience with your order. Our customer experience team has reached out with a few options for you. We will continue to follow up to ensure a timely resolution.Thank you, Abbyson

• Initial Complaint

  06/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I ordered four outdoor, artificial wicker chairs from Abbyson Furniture for my deck. They were delivered in March but kept indoors until early May. After being outside for only two weeks, black and ********************* water was pouring out the legs and damaged my deck (bad stains). I took pictures, submitted a customer service email and got the initial follow up email but NOTHING since. They are not standing behind their products. Because of all the leaking rust water, I couldnt bring the chairs in the house and had them removed by our trash people. I have good photo documentation. That should be enough. STAY AWAY from these guys

  Business response

  06/22/2023

  Hello ******, We apologize for the experience with your order. Our customer experience team has reached out with a few options for you. We will continue to follow up to ensure a timely resolution.Thank you, Abbyson

  Customer response

  07/14/2023

   
  Complaint: 20088430
  
  I am rejecting this response because I was offered a $185 dollar credit vs. a refund on a $431 purchase.  There is little to nothing on a furniture site available for $185, so I am still out the full value of the purchase.  In addition, their delivery personnel knocked over a lamppost  (which I have ON FILM) and they are refusing to take responsibility for this damage of over $600, despite my documenting the incident on video and photos.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initiated a warranty claim on the item on February 22nd, 2023. Abbyson sent out a technician for the warranty, who identified the issue was a manufacturing defect. Abbyson offered a $250 store credit or replacement of the item on March 24th - to which I elected for a replacement. On April 3rd, Abbyson notified me the replacement item was shipping. During this time - I noticed the other item I purchased from Abbyson was experiencing the same issue - and sent photos per their request. Once the photos were submitted - Abbyson stopped responding to me. As of today 5/19 - I still do not have the initial replacement sofa, or any information regarding the warranty status of the arm-chair. I have send three follow-up e-mails, reached out to the *** directly, and attempted to get their attention on social media, all to no avail. Abbyson has provided lackluster post-sale support, and in short - taken my money while leaving me with an inferior product. As per my last communication to them, I would like a full refund, and for them to pickup their product. I have maintained full detail of all communication with Abbyson.

  Business response

  06/22/2023

  Hello *****, We apologize for the experience with your order. Abbyson is happy to provide you with the requested replacements. The sofa has already shipped and we can absolutely do the same for the damaged chair. Our customer service team has reached out to start that process. Thank you, Abbyson

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attempted to return a defective product which the retailer (Abbyson Living) is refusing to return or warranty. I purchased their Palermo Wicker Outdoor Chaise (Set of 4; SKU: DL-RLC150-BLK-SET4) for $674.85, which were delivered March 27, 2023. I contacted them three weeks later (April 17, 2023) to return or warranty after the chaise lounge chairs were exposed to the first rain, which resulted in excessive rusting from various parts of the frame (see pictures attached), leaving paver stains that had to be pressure washed to remove. Additionally, the chaise lounge chair webbing/wicker have began unravelling (see picture attached). The retailer responded that the chaise lounge chairs cannot be returned or warranteed since they were marked as "Last Chance." I purchased this chaise lounge chair set since a ****** search of this item yields the statement that there are 30 day returns (see screen shot attached).This clearly is deceptive advertising and business practices. I can see their point if the item was marked "Clearance" or "Final Sale." Marking it as "Last Chance" and not being clear on the product page that the item cannot be returned or warranteed is misleading and deceitful. I acknowledge that elsewhere on their website it mentions that "Last Chance" items cannot be returned or warranteed, though I was relying on what the ****** search page mentioning 30 day returns (see screen shot attached), and the absence of a statement this item's product page that it could not be returned and had no warranty (****************************************************************************************************************** ) , that the items could be returned and/or warranteed.

  Business response

  06/02/2023

  Hello, We sincerely apologize for your experience with your Abbyson order. We do always suggest outdoor furniture is covered when not in use especially in heavy rains. Final Sale items are listed at a large discount and for that reason are not eligible for a return. Thank you, Abbyson

  Customer response

  06/07/2023

   
  Complaint: 20039757
  
  I am rejecting this response because: The frame of the lounge chair rusted after a single rain (and it wasn't at all heavy, as suggested in their response) and is the webbing of the product began to unravel within two weeks unwinding, clearly a defective product. 

  The only acceptable solution is a refund.

  
  Sincerely,
  
  *********************

  Business response

  07/19/2023

  Hello, we do apologize for any inconvenience as Abbyson stands by the quality of their products. With this particular collection being a final sale item, the warranty services would be different but we do hope that if you choose to order from us again that you reach out to our customer service team so we can ensure a great experience. Thank you,Abbyson 

  Customer response

  07/28/2023

   
  Complaint: 20039757
  
  I am rejecting this response because: 
  
  Labeling the product as "Last Chance" is deceiving, should be labelled as "Final Sale" so it's clear there is essentially no warranty offered. Also noting that this "Last Chance" item is available today, months after I ordered the item. 
  
  Sincerely,
  
  *********************

  Business response

  08/31/2023

  Hello ****, We do regret the experience you had with your order. Final Sale items are addressed on our warranty page as well as at check out. We do hope to exceed your expectations should you order from us again. Thank you - Abbyson

  Customer response

  09/02/2023

   
  Complaint: 20039757
  
  I am rejecting this response because: defective item
  
  Sincerely,
  
  ***************

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Blue Top Grain Leather recliner from Abbyson in November of 2022, order # *****. The chair is not leather as advertised as it is not durable at all. I should have known when I opened the carton it came in and there was no leather smell you get with leather items, just a plastic smell. The chair is what is called "pleather", a synthetic material, as it is the thinnest material I have ever experienced with "leather". It was advertised as leather and blue, which it is neither. It is more of blueish green color than what is shown on their website as well. I would like 50% of money back for the false advertising since I have already used and destroyed the material on the chair. The picture provided shows the white backing on the material from a minor scrape as well as the color which can be better seen at the bottom of the provided picture.***************************************************************************************************

  Business response

  06/02/2023

  Hello *****, We do apologize that you are unhappy with your purchase from Abbyson. ************* Recliner that you purchased is advertised and is made of Top Grain Leather on all seating areas with leather match on sides and back. When you reached out previously, you mentioned that your pets had scratched the leather which our care instructions do advise against. Top Grain leather is softer and more apt to damage from pets. We do offer a limited warranty on manufacturing defects, however the damage described would not fall under that warranty. Thank you, Abbyson

• Initial Complaint

  04/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Purchased this 2019 supposed to be Top Grain Leather Chesterfield Armchair?Peeling on the armrest should not happen to top grain leather, have tried to contact Abbyson was told that I would get a return phone call nothing yet This is false advertising. I have seen many complaints about this company,I recently emailed them to & have not heard back I guess they must feel safe with what they are doing.

  Business response

  04/24/2023

  Hello *****, Thank you for reaching out in regards to your Overstock purchase. We at Abbyson strive to provide quality items for you and your family to enjoy for years to come. The piece you purchased is crafted of Top-grain leather on all seating areas and armrest, with leather match on sides and backs. High touch points such as armrests can be affected by natural body oils or grooming products which may damage the leather. Abbyson does offer a 1 year limited warranty on manufacturing defects. Unfortunately due to the age of your order we are unable to assist but suggest reaching out to your place of purchase for further assistance. Thank you, Abbyson

  Customer response

  05/23/2023

   
  Complaint: 19909666
  
  I am rejecting this response because:

  I have contacted Amazon, they told me to contact you. If this is top grain leather the peeling should not have happened, therefore this is false advertising
  We have spoken to leather dealers, they believe that this is a mixture of leather and synthetic materials. 
  Please refund, or negotiate a discount.
  
  
  
  Sincerely,
  
  *********************

  Business response

  06/22/2023

  Hello *****, I do apologize for any confusion. The order we have for you is from Overstock.com in November of 2019, not Amazon. Top Grain Leather does require care and maintenance. Abbyson suggests seasonal conditioning especially in warm climates. Our production care information can be found here: ****************************************************************** Thank you, Abbyson

  Customer response

  07/09/2023

   
  Complaint: 19909666
  
  I am rejecting this response because:

  As I have stated before this is not top grain leather

  I also know about maintenance of leather.

  Reading all the reviews about this company I am surprised that a class action has not been initiated--
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a sectional from **** club on October 11,2022. It was delivered on October 28, 2022. The end recliners were broken. In the paperwork it said to contact the company Abbyson not **** to have it fixed. They are not available to call Monday-Friday. With me working it took me over a week to be able to contact them. Finally I called on 11/7 and was supposed to get an email so I could send pictures of the issue. I had to call back to get the email sent. Finally on 12/30 they said they would send out a furniture repair person to fix it. They came on January 6 and said he is unable to fix it and will let Abbyson know. I contacted them on 1/14, 1/19, & 1/28 and asked what the next steps were since they were unable to fix it. On 1/31 they responded with they will replace both. I emailed them on 2/1 and 2/22 to ask when my replacement will be here and I have gotten no response.

  Business response

  03/23/2023

  Hello *****,
  We at Abbyson sincerely apologize for the delay is resolving this issue for you. Your replacement is being processed through our warehouse and you will receive information regarding its delivery via email shortly.Thank you so much for your patience. Thank you, Abbyson

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new couch and love seat with white glove service. The furniture arrived dumped in our driveway despite that both my husband and I work from home. No one knocked or called. There was rip on the couch and the apron.skirt underneath the couch was also ripped. We immediately took pictures and contact Abbyson. We sent over pictures not no response. Week(s) later they sent someone out. In the mean time we merely tapped down the rip so that it would not get worse. The bottom line is we have been told that they will not replace the couch since we taped it down? Really? I removed the tape and it is back to the same condition as it was when it arrived. We spent thousands and only want a replacement. Why offer white glove service? Please help us get a replacement. No one is offering to help correct it.

  Business response

  03/23/2023

  Hello *****,
  We at Abbyson are very sorry for the delivery experience.Abbyson does offer a 1 year warranty on manufacturing defects. Unfortunately the damage done to your set at delivery along as well as the damage caused during your attempt at repair would not be covered under that warranty. Please do reach out to your place of purchase as they will be able to assist with alternate resolution options. Thank you, Abbyson

  Customer response

  03/23/2023

   
  Complaint: 19418794
  
  I am rejecting this response because:

  The couch arrived ripped. I sent photographs immediately. The company never responded for several weeks and because we taped down a rip so we would not be embarrassed when company came over thats our fault? Never received any phone calls from customer service.  Just an email. This is simply not fair. I am at my **** end with everyone passing the buck. I paid thousands for a ripped couch. The company wins but rest assured everyone I talk to every single day will hear about my experience. We are purchasing more furniture for our family room and office but guess who will not be  getting out business. Hope it was worth it. 

  
  
  *********************** Zitkevtiz

  Business response

  04/24/2023

  Hello *****, As your purchase was made with Overstock,they would assist with any delivery damage or assembly issues. As the manufacturer of the furniture we are unfortunately only able to assist with manufacturing defects. Please reach out to your place of purchase for additional assistance. Thank you, Abbyson

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On April 3 2022, I bought $5609.29 in patio furniture from Abbyson Living LLC through ******* On April 15 the furniture arrived, and several items were damaged. I reached out to ****** the same day, who connected me with Abbyson. Abbyson agreed to replace the damaged items. Based on their assurance of replacing the damaged items, on April 26 I bought furniture covers ($693.26) directly from Abbyson in order to protect our furniture. Abbyson replaced some of the damaged items on August 18, but failed to replace a damaged chair until October 5. However, the replacement chair also arrived damaged. I again reached out to Abbyson, who said they no longer have any replacement chairs available. The chair was damaged beyond usability, so rather than settling for a damaged or incomplete patio set, I initiated a return on the furniture through ******* However, Abbyson will not accept a return on the furniture covers that I bought from them directly because, by this point, their 30-day return period has passed. This is an unfair business practice because Abbyson waited until long after the 30-day return period to replace the damaged furniture -- with more damaged furniture. I would not need to return the covers if they had sent me undamaged furniture in the first place, or replaced the damaged furniture as promised to me back on April 15. Instead, Abbyson needs to refund me $693.26 for the covers I no longer need.Please find attached:-receipt for furniture purchased from ****** -receipt for furniture covers purchased from Abbyson directly -pictures of initial and replacement damaged items -full email conversation initiated in April, when we first received damaged items -email decision from Abbyson in December, when they rejected our furniture cover return request In addition to the documented email conversations, I have had a few phone conversations with Abbyson customer service reps at ************.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought ******* 5-piece Queen Bedroom Set on 10/14/2021 made by Abbyson ****************************. When furniture was delivered, it was all damaged. I contact Abbyson, and they offer me over $1000 in refunds to keep furniture as is condition. I rejected offer, and I told them, that I want normal undamaged set. I submit all the pictures and info they required. I asked them inspect furniture before they deliver it to me next time.Next furniture set arrived on May 20,2022. They said they forget to inspect it, and new set was the worse than previous one. they took old furniture first, and I reject to take new one. I was left with bed only, because they did not process it correctly and they did not bring new bed on May 20. Delivery damaged my walls. I was told to send the pictures of furniture, which I did. I received email that they offer me refund again on furniture, which I d0 not have. And I asked again to inspect it and bring new one. And I was told they do not have it in stock. They bring me headboard separately, but it was worse than previous one too.On August 16, 2022 I received email to contact Abbyson. Abbyson told me that they are not going to give me new furniture, that can bring me previous set, because it up to manufacture standards, and I will be not happy with it. They have furniture with holes and splitter wood, and they admit that it is not acceptable condition before, and they asked me to that Costco will refund my money for this furniture. I am without furniture since May 20, 2022, furniture price was up twice, and now they refund me money?

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