Business ProfileforInsure Express

I had this Insurance for my ****** Tacoma 2021; very bad option, they didn't want to pay my claim until I went over ****** and they helped me to enforce the payment. I wasted my time, but it worked, more details belowThe Incident: An irresponsible driver crashed into my truck while my truck was parked outside my house. Driver went away from the scene, fortunately my cameras recorded the incident, but no plates visible to report.1. May/02/2021 - I filed a claim with my Insurance - Insure Express / ********************************************************************. They responded sending a letter saying they got the claim and asked for more details. Details were send and many calls were made, sometimes same questions given and no clue from my claim, every time I had to start again with my explanation.2. 11/10/2021 Since nobody answer my claim seriously and this situation was only going and coming again without a solution. I had to spend my time going to ****** to enforce them to take action against Insure Express Services. And I say enforce them, because 2 guys at ****** didn't have the time to help me, they ignore me, but I didn't desist and went with more people in the building of *************** of ***********. I appreciate *********************, Finance Director of ******; who helped me and promised me to call them on behalf of ****** and make them cover the claim. I had everything in order, after he revised all the documentation.3. My payment check arrived until Dec/01/2021, they didnt pay the car rental, so I called them again; they sent part of the rental, still not complete. Rats!* I would like to expose the very bad attention of ******************* and *********************************, who were dealing with my insurance claim (Insure Express) and trying to avoid their responsibilities.Sincerely: A not anymore customer of ********************** *********, **.