Business ProfileforSeason Control Heating & Air Conditioning

Just got an estimate for gas heater installation. Title says "Home Improvement Contract License #******". Above the signature line, it has the following: THIS IS AN ESTIMATE, NOT A CONTRACT FOR SERVICES. The summary above is furnished by Season Control Heating & Air Conditioning *** as a good faith estimate of work to be performed at the location described above and is based on our evaluation and does not include material price increases or additional labor and materials which may be required should unforeseen problems arise after the work has started. I understand that the final cost of the work may differ from the estimate, perhaps materially. THIS IS NOT A GUARANTEE OF THE FINAL PRICE OF WORK TO BE PERFORMED. I agree and authorize the work as summarized on these estimated terms, and I agree to pay the full amount for all work performed. Total of estimate at time of authorization, $6,000.00."This means they can collect $6000 and then demand whatever extra, without finishing a job they contracted for.When I called in and asked for explanation, they have not called me back. They must have figured that I found their scam. I'm glad I checked this BBB site. Thank you.

Dear *******,Thank you for sharing your concerns. We apologize for any confusion regarding the estimate you received. We take your feedback seriously and want to clarify the situation.The document you referenced is an estimate, not a contract, which is clearly stated in the text. The estimate is intended to provide a good-faith approximation of the work required and potential costs. The language included is standard in our industry to ensure transparency about the possibility of unforeseen circumstances that could affect the final cost. We aim to be upfront with our customers about these possibilities to avoid surprises later on.It's important to note that once you accept the estimate, it becomes the final price, as well as a contract and we are committed to completing the job as outlined in the estimate. The estimate provided is drawn up using guidelines from the largest nationwide company specializing in standard contracts, ensuring consistency and fairness in pricing.We regret that your call was not returned promptly. This is not the level of service we strive to provide, and we are looking into why this happened. Our team will reach out to you directly to address your concerns and provide any further clarification you may need.We understand the importance of trust in choosing a service provider, and were committed to ensuring our customers feel informed and confident in their decisions. If you have any further questions or if theres anything we can do to assist you, please dont hesitate to contact us directly at ************ or ******************************************************** Thank you again for your feedback.