ComplaintsforEveryday Medical

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received, for Christmas 2021, an ********* ****** belt as a gift from my sister, Elane Biles. She purchased it through Amazon.com from Every Day Medical. It was sized XXL. I tried it on and felt that it might be too large. The first business day after Christmas, I went to their website to see about exchanging my gift for a smaller size, an XL possibly. I sent an email to the company and detailed what I was requesting. I received a reply email a few days later from *** (no last name, no direct phone #) asking me to submit the date of purchase and the order number and then she would email me an RMA so I could mail her back the XXL belt I wanted exchanged. I contacted my sister who supplied me with the correct information and sent Pam, a couple days later, a reply email with this information. I received no acknowledgement from *** that she received the email. I sent two more emails with the information (date of purchase & order #) to this company and have received no response. I have tried calling their phone number: (XXX) XXX-XXXX three times and no one answers. The voicemail is not setup to leave a message so I am unable to do so. Their website has two other names as possible contacts: **** and ***** Their website lists them as founders of Every Day Medical. I am simply seeking an exchange for a smaller size, an *** I like the product, I just want a smaller size, if I can get it. Here is the information this company asked me to get: Order date: Dec 4, 2021 Order #: XXX-XXXXXXX-XXXXXXX

  Business response

  02/09/2022

  Business Response /* (1000, 5, 2022/01/24) */ Hi ***, We apologize if the you did not receive a resolution you were asking for about the size exchange of the Umbilical Hernia Belt. We believe we have responded to your last email and asked for your Amazon order number so we can send a replacement but upon checking the email thread we did not see any reply from you. I'm sure you have sent them. Please know we will be happy to send you a replacement of smaller size XL and no need to return the one you received. Please confirm your complete shipping address and we will send it to you right away. Best regards, Everyday Medical

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩