ComplaintsforTip Top Drain Pros & Plumbing Experts
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Complaint Details
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Initial Complaint
07/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hired them to fix a broken valve in my downstairs shower/bathtub and they flooded my upstairs bathroom by leaving all the fixtures running for 30 minutes after they turned the water back on at the house. Tried to get the company to bring out a water mitigation team to dry out the ceiling downstairs and the owner, ***** *****, proceeded to call me a liar, tell me it's my fault, say that it's their policy to leave all the fixtures running on full blast for 30 minutes straight without telling the homeowner that they've restored water to the house, and then hung up on me. Had to call ******* to get them bring out several dehumidifiers and start the process of cleanup. I've also had to start an insurance claim to get someone to come repair the damage to my ceiling.Business response
09/02/2022
Business Response /* (1000, 5, 2022/08/03) */ The homeowner at our request turned on his upstairs 2nd floor faucet to purge the air from the system when the water was returned from replacing a shower valve on the lower first floor. the plumber announced the water was coming back on, we don't leave water on "full blast" for 30 minutes, and have never done so. the homeowner after opening the faucet did not know his sink was not draining. Our plumber was never in the upstairs portion of the house prior to the non draining sink over flowing. he did assist in clean up post overflow. the homeowner believes that our request to turn on a faucet should place us responsible for his sink not being in working order and that somehow we should have known that the sink wasn't working, although he himself didn't know. the homeowner left the sink unattended, walked away and forgot to turn it off, he stated it was on full blast for 30 minutes which of course the homeowner being responsible for the faucet he turned on should have turned it off when the plumbers stated "water is coming on" as our plumbers were contending with checking their work and surrounding areas on the first floor. the sink overflowed however it's not due to our work or any related issue we were called there for. it's separate and unfortunate but not our responsibility.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.