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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Letter sent via **** mail: "I am writing to address a discrepancy in the billing statement I received from your group dated April 15th, 2024. The statement indicated that I, *************************, owe an outstanding balance of $1630.00 for services rendered related to an accident. However, I have proof (and you should to) that the services were paid in full on September 8th, 2023, (Check #**********) as shown in the attached patient ledger dated March 14th, 2024. As a courtesy reminder, this indicates that there is no balance on the account.Additionally, I did not request a statement to be sent as I have a lawyer for your group to collaborate with and forward any and all correspondence to. I am concerned that the most recent statement does not reflect the payment that was already made therefor making the most current statement in your records void. After receiving this arbitrary billing statement, one can only think that your organization is attempting to hold my credit hostage by requiring additional payments.I kindly request that you review your records and correct this error as soon as possible. Please confirm receipt of this message and provide an update on the status of my account."
Business response
08/06/2024
Good morning ******************,
Unfortunately we have yet to receive payment for chiropractic services that were provided to you at our clinic for your automobile injury. On 8/31/2023 USAA insurance issued us a check number ********** in the amount of $1505 to settle your balance. Then on 9/12/2023 the check was canceled without our knowledge or consent.
We tried reaching out to your attorney several times and he told us that he was not going to pay us for the services provided, that your case was closed, and that we will take a loss on this one. We strive to provide the best care and transparency to our patients, but this is unacceptable.
This situation has been unfair to us who up to this point have worked for free. Our intention is to collect payment for services that were provided to you but your attorney is not willing to pay out of the settlement. We are looking into filing a complaint against your attorney with the state bar of California for fraud.
We can provide you with a copy of the letter that we received from our bank for the canceled check.
I am sorry that your attorney has acted in bad faith and that his actions are affecting you and our practice.
We hope that this situation gets resolved soon.
Sincerely,
************** Rivera, D. C.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.