ComplaintsforPilot Automotive
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like for somebody to call me about the part I purchased in April the part is a hitch step light that does not work properly when I turn my turn signals onInitial Complaint
12/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchase a seat hammock for protection and the product stained my seats. I contacted the company and they started a claim and agreed to pay to replace my seats. I have been waiting for the money since January of 2023 and I have not received it. I have been calling with no answer and now I cant even reach the company. I would like to get the money I was promised. I have all the emails that went back and fourthInitial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought pilot 14 inches spyder performance silver via amazon with this manufacturer, but 2 covers fell off due to a defective cover. I emailed the business to have the two covers sent as a replacement as these items were still under warranty (but them less than a year ago), but I never heard back. I kindly request that the business send me the replacement 2 covers, as their warranty policy guarantees that.Business response
10/02/2023
As stated to the customer this item is discontinued no longer available and Amazon purchased all of the remaining inventory. We are the manufacturer and will not have any record of her sale. We are wholesale only. The customer must contact Amazon the place of purchase for replacement. They usually require the other parts be returned and they will send out a replacement set but the customer probably does not want to do that.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.