ComplaintsforGigabyte Technologies
Computer Parts
Multi Location Business
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have a product that is under warranty. Per communication with their customer service, they claim they cannot determine the cause of the defect, but refuse to honor their warranty to repair or replace my product. I'm seeking either replacement/repair of the motherboard, or a refund based on its retail value plus incurred shipping costs to send it for the warranty repair.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have a card that was never used. when sent in for a warranty the company states it has been damaged "Due to physical damage the warranty on this GIGABTYE product is voided and the item is being returned as is. PCB Damage Due to the physical damage, repairs to the product cannot be made to correct the problem I believe the card was damaged at the repair center and Gigabyte did not want to honor the warranty.Initial Complaint
07/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
**************** phone is offline. I called during their hours. All extensions do not work, it will simply make the directory repeat itself. If you do not choose any of the number options listed in the directory nothing happens. I tried all directory options.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Gigabyte AORUS FO32U2 and FO32U2P monitor have a major problem that needs to be addressed in a firmware update. The monitor, when using their Peak 1000 HDR mode, which is named "APL Stabilize High"; still reports a maximum nits of 465. Because of this, there are issues with both Nvidia RTX HDR and Windows Auto HDR. Because of the improperly specified nits in the monitor EDID, users are unable to adjust past 465 nits, so the brightness is too low. There are multiple complaints and users reporting the same issue, which has yet to be resolved. I will link such threads from reddit.com, where users are eagerly awaiting an update/response from Gigabyte.***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a motherboard model Aorus Z790 Pro X from Gigabyte and from the first day was having issues with it, I sent it to Gigabyte for repair March 6, 2024 RMA# USAS-******* for repair and received it back April 4, 2024.. I kept having programs crash and was told to update to the newest bios, I updated the Bios and it rebooted up fine, but when I went to reboot it will not reboot. I sent it back to Gigabyte May 24, 2024 RMA# *********** they stated that it has a BIOS Data error and sent it right back to me. I received it June 13, 2024 missing the large ssd heat sink that I know was on it when it was sent. I reinstalled it, it booted up fine but would not reboot just like before. Gigabyte knowingly sent this back without restesting after a reboot. After researching the model online, there is story after story of people having issues.Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased motherboard from Amazon. Found item to be defective after about a year. Confirmed the item is within the 5 year warranty period. Contacted Support. I was having trouble creating a RMA Account with the vendor, and I finally got it working on my own. I submitted a requesr for RMA, but I never received an emails or phone calls to confirm. I checked back today, and I noticed my request was no longer in the portal, again no contact. I submitted another claim today and sent another support request on next steps. I also confirmed Amazon needs me to connect with Gigabyte directly.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sent My Graphics card in for Warranty with no damage to the card. it was delivered and they are now saying the pcb is bent. Its not bent i have pictures of it if needed They will not even fix the problem i sent it into them for. I paid for ****************** with **** and filed a claim with them which was denied because gigabyte us refused to send pictures of the packaging to me or the **** so that the claim could be processed. i am now out $800 for a new graphics card. all because Gigabyte failed to make this right and honor their warranty. The Graphics card is a GV-N407TGAMING OC-12GD RMA# ***********Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a GPU, 4070TI from GIGABYTE.Model GV-N407TEAGLE OC-12GD Serial Number ************** It has valid warranty till 2025. When I bought it, it failed to run.I sent back to their customer service TWO times over 4 months. Each time they said they fixed it and tested it:Here are the *** numbers provided by them ***# *********** ***#USA-2440090 However, it failed to run on my pc. I have control variables to make sure it is the GPU's issue. I tried different GPU from my friend which perfectly running on my platform but this GIGABYTE one never succeeded in playing games. I have recorded the video in testing this GPU: how it failed, and the video of same platform with my friend's GPU: how it running well.This product waste me over 20 hours for testing, retesting, shipping, loading and unloading. Due to its failure, I cannot proceed any gaming or production work on this GPU. I am doing a ****** research depending on this GPU.Initial Complaint
03/26/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Motherboard was delivered to me in a not-fully-working condition. (It would power cycle multiple times before booting. Eventually leading to the board to break.)Motherboard was shipped to their repair facility with no damage externally or damage to the box. Damage is then shown upon board via their pictures that cannot be physically done to the board unless some one took a tool to the board at the facility. There are NUMEROUS complaints against the company involving this matter specifically from Amazon reviews amongst other forums such as reddit and ****** of them doing this to avoid honoring their warranties.This is malicious practice and needs to be put to stop.In the pictures you will see:- A socket screwdriver set common in pc repair facilities that perfectly matches the pattern of damage done to the cpu pins in one of the screenshots they sent me.- A knocked off piece of the motherboard EXACTLY as shown in a complaint put out by other customers with pictures of both theirs and mine received.Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A Gigabyte motherboard under warranty was sent to a Gigabyte ************* (****************, **) at the advice of Gigabyte Tech Support. (Chat discussion available). However, instead of resolving a problem cited by Tech Support as the *** (real time clock) chip, the *** socket was damaged by the shop and they are claiming I am responsible (insult). There are telltale signs of a guilty repair shop. For instance, they belligerently stated to repair the *** socket it will cost $100 (whereas the entire motherboard is only $70). I also repeatedly asked to verify the as-shipped condition (the condition of the packaging) to verify possible tampering, but they would not comply to verify the condition of the packaging. Particular attention should be given to the plastic *** socket "protective cover" which is recommended to save in case the motherboard is sent in. I saved the plastic cover as recommended, but I did not clamp the cover on via the clamp-hinge since it was somewhat confusing how it attaches back on. (Like a confusing puzzle). Instead, the plastic cover was easily set in place with the hinge unclamped, and hinge easily secured with a piece of strapping tape (narrow-cut black electrical tape) across major socket components (not touching IC components nor the board itself). However, the entire motherboard was packed in its original box with bubble wrap, and the aforementioned strapping tape considered a redundant precaution (although harmless and adding extra security).It is suspect that the motherboard was intercepted before it actually reached a service technician, and this is where the damage occurred. The package was opened and examined, but repacked by attempting to clamp Gigabyte's "ironic" protective cover in place, which consequently damaged the socket. There is "irony" to the so-called plastic "protective cover" such that if it is not installed just right, it can damage the socket. It is a "protective cover" but causes damage (irony).
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Customer Complaints Summary
66 total complaints in the last 3 years.
13 complaints closed in the last 12 months.