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            Business ProfileAmerican Tubs

            Walk-In Tubs

            Contact Information

            1101 Fullerton Rd

            City of Industry, CA 91748-1232

            Get Directions
            Visit Website
            Email this Business
            (800) 577-8475

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            American Tubs manufactures custom built, premium quality walk in tubs for people with limited mobility, physical disabled, arthritis, stress, and other debilitating conditions.

            Products & Services

            Each tub comes with safety bars, a non-slip floor, watertight door seals, ADA compliant seats, low step-in entry, and hurry drains. Water jet hydrotherapy, air massage systems, microbubble therapy, aromatherapy, chromotherapy, and more are available.

            Business Details

            Location of This Business
            1101 Fullerton Rd, City of Industry, CA 91748-1232
            Email this Business
            BBB File Opened:
            9/18/2014
            Years in Business:
            11
            Business Started:
            12/1/2012
            Business Incorporated:
            10/25/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Greatest Enterprises
            • American Tubs and Bath & Beyond
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Vincent Lau, President
            • Jack Wang, General Manager
            Contact Information

            Principal

            • Jack Wang, General Manager

            Customer Contact

            • Mr. Vincent Lau, President
            • Jack Wang, General Manager
            Additional Contact Information

            Fax Numbers

            • (800) 943-8652
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            This job for a walk in tub started feb 2022 with a $1000 deposit. I asked ***** todd up front at the quote appt if we needed to pull permits they said no, the company would handle it. On installation day they were busted my *********** strike team for not getting the proper permits to complete the work. American tubs asked if they could. Pay me $2000 to pull my own permit since the city wouldn't let them do it without a mast plumber or something. They removed my tub (cut up in 3 parts) my restroom door and toilet. Along with all shower head/accessories. I have this on video surveillance from in my home as well. I gave them MANY opportunities to finish the job and made my self widely available. They came to my home with multiple people who did not complete the work. I asked for repayment for repairs since they left my. Restroom in WORSE condition then when they got there and they only offered my $1000 Deposit which will not cover replacements and installations of replacements.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathleen

            12/08/2021

            Current address (new) is
            **** Fullerton Rd
            City of Industry , CA. XXXXX

            American Tubs Response

            12/09/2021

            We are very disappointed to hear you are not happy with your experience. As we understand it, you are not dissatisfied with the product or the service we provide, but rather the financing you applied for directly with the lender. We strongly recommend you reach out to them directly, as they are a 3rd party and we are unable to influence the rate you chose. Please feel free to reach out to us directly if there is any dissatisfaction with our product or service.

            Customer Response

            12/10/2021

            I now have irrefutable proof that the wrong application was sent to the Pan Credit Union.
            They cannot correct the situation. Only the manufacturer can. The person who is in charge simply does not reply to any of my pleas.

            I am simply trying to find someone who can put pressure on her. If not you, could you please refer me to a consumer advocate, or someone like that, who can help me.

            Thank you.

            Local BBB

            BBB of Los Angeles & Silicon Valley

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