ComplaintsforClarion hotel

I am writing to formally file a complaint regarding a deeply troubling incident that occurred at your hotel on August 26, 2024, involving my father, a disabled veteran, and his service dog.On the aforementioned date, at approximately 3:15 I made a same-day reservation for my father. Upon his arrival, he was informed that he would not be allowed to stay at the hotel because you do not accept pets. My father explained that his dog is not a pet but a service animal, crucial for his well-being. The service dog, a 25-pound American Eskimo, assists my father by alerting him to potential threats or loud noisesa necessary function given his disabilities.During check-in, an employee passed by with a large, rattling cart, which understandably made my father nervous and caused the dog to bark. At this point, the manager, who identified himself as *****************, stated that my father and his service animal would need to leave as the hotel could not accommodate what he described as a "vicious" animal. My father was shocked and explained that the dog was under control, on a leash, and seated on his lap in his mobility scooter. Nevertheless, ************** insisted that my father could not stay, advising him to find a pet-friendly hotel.This incident left my father deeply distressed. When I arrived shortly after, I found him crying in his car. I went inside to speak with **************, who refused to provide a business card or any contact information for corporate, and incorrectly claimed that the *** allows him to deny access to what he described as an "uncontrolled vicious animal," which my fathers service dog is not. The manager then raised his voice at me and told me to leave he was well within his rights.As a result of this experience, I am lodging this complaint to seek justice for my father, whose rights under the *** were clearly violated.Thank you for your prompt attention to this serious matter.

On Sept 6th rented room @ Clarion Hotel through Sept 12 th -explained to clerk there would be disabled person in room with a care giver every 6 hours and family checking, they said ok. 3 am (on the 8th) security abruptly pounding on door woke up disabled person in room - they woke her from a dead sleep saying people were in and out of room (and no one was there but her. (care giver went to store to get something to drink) . When caregiver returned and security was there they said he had been banned previously from property and he had never been there before. . Family was called / we got there 3 of us (care giver returned) I (***************) was at car putting things in as 2 others were upstairs explaining (male never spoke) her situation to security - they said they were going to call police - everyone left - we never seen police. There was a party going on next door. We took the disabled female from the premises, we all left. At 10 am the following day I (***** star) got a call from property to come get things - it was very threatening , I asked for general manager and names they said no. They threatened numerous times to call police to ****** me when I came - there was no reason for that. I asked why are things out of room, they said due to traffic, they wouldn't let me speak and hung up on me. At 12:45 pm on the eighth when I went to pick up the stuff all the brand new clothes I (***** Star) just bought her were gone. All the food I bought her from refrigerator had been smashed together and ruined in a plastic bag leaking all over the clothing leaving them stained (they left on cart as shown in picutres unrefrigerated. Her (disabled persons) $189 was missing out of purse was gone - this was on the bed when I left. All property that was left had been saturated with the liquid food that was out of the room for hours. When I picked up property tall blonde (who wouldn't give her name and I asked for general manager they told me no). I asked her for something in writing she said no!!! They have since charged my card for the entire stay, all though I was only allowed to stay one night. They also charged $200 saying there was damage. There wasn't damage I was there / there was no time at 3 am to cause damage between the time she (disable person) was abruptly woke up. At no time was I allowed to speak nor did they ever tell us the truth of what happened besides traffic / this is a false statement (caregivers aren't traffic). Its my understanding Clarion has done this before to others with secure credit cards. This is a scam, I want all my money back. no receipts were ever given. When I asked for anything in writing Clarion said no (several people said this that I spoke to ) When I asked for money back they said no. If they choose not to refund all money I will ask for damages. The only pictures I was able to get was of the things they took out of room without my permission while it was paid for with no explanation / these pictures were in their lobby

On July 3rd, 2023, I checked in to the Clarion Hotel in Concord for a 1 night stay. I checked out the morning of July 4th, 2023. As I was driving away, a fee of $415 was charged to my card. The receipt they gave me upon checkout said $133.11. I called immediately to find out what this was (it was about 10 minutes after I checked out), and they said they were charging me for biohazard in the room. I asked what that was and they said there was something that looked like blood so they were going to charge me for 2 full linen sets and all of the towels in my room.We left NO blood. We left NO bodily fluid whatsoever. We had gatorade and pizza. A child spilled a little of that and we cleaned it up with the white towels they had in the room because they didn't have any paper towels or other colored towels. We left gatorade bottles and pizza boxes in the garbage so it was clear what that was. Towels and linens are white at hotels for the very reason of being able to be bleached and reused. Had they tried to wash their linens and sheets they would have easily been able to get that out, it was not a stain, it was not biohazard, it was a little food spill. That happens in hotels. I've stayed in many and sometimes a little make up gets on a towel, or some dirt, someone is using them, and that can happen. I did NOT trash the room. I put all of the garbage by the garbage can, I put all of my towels in piles for easy collection, and that was that. They are refusing to refund me. They hung up on me when I called to discuss the charges. Corporate said it is independently owned so they cannot do anything and they directed me to the manager at the hotel, who is the one that hung up on me. They are stealing from me. This is consumer abuse - you can't just take $415 from someone for no reason. I am seeking a full refund of $415.