ComplaintsforStevens Ferrone & Bailey
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Complaint Details
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Initial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Having a dispute with a Lennar homes of ********** in which ********************************* and Bailey was hired by ****** to perform a site investigation. I was present during the work being performed and he did not indicate any findings of cracks in the stucco as I have picture documentation that shows there are cracks that are slowly growing. I called this company and spoke to *************************** who stated to call ****** and hung up on me. I am not disputing the work that was done inside my home but *********************** did not perform and inspection of the outside of my home as he should have. There was no due diligence in his work as my home has multiple cracks and two foundation cracks that were not mentioned. They said they took pictures, and I would like copies of them to verify that they have seen the cracks that I have mentioned but declined to provide and hung up on me. I am not sure if there is a conflict of interest or if they are Lennars client, but I feel that my concerns were not addressed and the issues that are happening were not mentioned and bypassed. I would like to have those photos provided to me or an explanation as to why the cracks on my home were not addressed. I took a photo of a crack from ********************************************* a photograph so not sure how it was bypassed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.