402 Customer Reviews
Review from William H
1 star11/25/2024
I called a number for help with access to my credit report because my phone number has changed. I was asked my social security number, then my zip code. Then I was asked if they could send a six digit code to my registered phone number or say no for an alternative. When i said no. They said we could not verify your identity you need to login online for assistance. I called another number. I even called corporate and got the same run around. I got in touch with a real person one time and explained the issue. He told me I would have to call the first number I started with. When I explain. That was where I started, he said that was all he could do was to forward me. There is no service, and they have too much power for that.Review from Linda J
1 star11/24/2024
This is a crooked company Nothing is accurate on the credit report .I've almost paid off all my credit cards and my score hasn't changed in a month. They entice you to take out loans and to get more credit to get into debt ..I have Uninstalled them they are completely crooked !Review from Ann M
1 star11/18/2024
Trying to contact Experian to speak to a live representative about my fathers account as he is deceased. I sent all information required according to their website. They are requesting more information and not for a credit report. They will not put a note on account so it is on hold until I can reach someone to get this resolved. Transition notified them also. Account is apparently still open. I have tried as many phone numbers and every option. It says to use website and hands up. I am still unable to speak to anyone. I keep getting the automated system and since they want you to use the website, it hangs up on you. Very frustrating. ********** and Equifax are easy to deal with and you get to speak to someone. If my dads credit is compromised due to this, action will be taken.Review from Princess J
1 star11/18/2024
OH MY GOD WOW I CANNOT GET ANYONE ON THE PHONE THE ONE TIME I DO THE MAN TRANSFERS ME TO A FAKE NUMBER AND I SPEND HOURS STILL WITH NO SUCCESS CURRENTLY TRYING TO GET TECH SUPPORT WOQ THIS IS HIGHWAY ROBBER I PAY MONTHLY FOR SOMETHING THAT SHOULD BE A LEGALFREAKING RIGHT TO LOCK MY CREDIT AND I CANT EVEN GET A HUMAN ON THE FREAKING PHONE THE NUMBER ONLY TAKES "LIMITED SERVICES" HOWS THIS FOR A LIMIT FUUCKKKKK YOU !!!!!!!! F*** THIS IS SO RIGGED USLESS CUSTOMER SERVICE NUMBER ALL MY LIFE ********************** TAKES MONEY AND GIVES YOU **** FOR RIANReview from Lorraine Z
1 star11/18/2024
If I could give NO stars I would!! Absolutely a miracle if you can get a hold of a real person!!! The ** blocks you at every opportunity and will hang up on you. This is the absolte worst customer service for a company that has so much power over our credit reports!!!Review from Arman K
1 star11/14/2024
There is an incorrect debt from T-Mobile reappearing on my credit report despite a previous dispute and resolution in my favor. ******** confirmed the error but stated its out of their control since it was sent to a collection agency. Now the credit ******************* selling this fake dip to each other and Experian allowing this debt to reappear on my report, even though I have a credit freeze. Under the Fair Credit Reporting Act, resolved debts should not reappear without new, verifiable information, which was not provided. This situation feels like harassment and a clear violation of ****.Review from eric b
1 star11/13/2024
There is ZERO WAY TO GET A HOLD OF A REAL PERSONReview from Stacy S
1 star11/12/2024
*********. My UN/PW didn't work and they needed to text me but they said they didn't know my phone number (which hasn't changed in 20 years). Then they told me they would text me (at the same number they claimed not to know). The text never came. Tried to call and you can't talk to an actual person. Every time I called they claimed to send me a text but the text never came. This happened over and over and over and over. I gave up. ***** because I'm sure ******* wanted my business but I couldn't get past Experian so.....Also tried to leave zero stars but had to leave one so I'd rather have given zero stars.Review from Scott K
1 star11/08/2024
Impossible to talk with a live person for customer service to ask simple questions or begin a dispute.Review from Harold W
1 star11/07/2024
Experian is a shyster at best. Experian hides behind an automated system that summarily hangs up if you insist on speaking to a person. I did get through on the 7th try today when the system gave me a new set of parameters to speak with a CSR. I HAD REQUESTED a credit file freeze and unknowingly agreed to a $24.99 I canceled completely and intend to lobby my ********************** to pass legislation requiring Experian to offer an opt out from their credit collection operations. If they want to use my data; I believe they should pay me for the information rather than me having to revoke permission for each creditor to report my information. I will soon find out if ********************* are as unscrupulous as Experian who has a five state review rating of less than 2
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.