ComplaintsforAFA USA, LLC
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a new sink from ****** a couple of years ago and there appears to a manufacturer defect where the faucet head has bulged and is not sticking as designed. I have attempted to email and call the company for warranty parts and they do not answer and/or the phone and emails have been disconnected.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sink bottom grate brokeInitial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I see others have been trying to contact AFA and no luck. I'm having the same issue. I've tried to call and their phone isn't taking calls. I've tried to email and no response.The AFA Kitchen faucet was purchased two years ago and has a lifetime warranty but the faucet head needs to be replaced. I would purchase the part if needed. It's model AFKPO03C.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/03/2020 purchased Pull down kitchen faucet AFKPO03C on PO# ************** Customer Order # *********. On 6/**/2024 ********** broke in half while my daughter was using it. I tried any form of communication and couldn't get any warranty based replacement for Spray Hose A-9 in manual. ************** phone number is not in service, other ************ and ************ have full answering machine and found on internet ************ is not answering at all. Purchased universal kit at ****** but AFA's hoses are very unique and couldn't use it. Please contact me ASAP and sent replacement part. I can't believe product was offer at ****** WEB site with such a bad customer support reputation. I will contact ****** and will ask for full refund if warranty part won't be shipped in day or two. Respectfully *********************************.Initial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been trying unsuccessfully to reach AFAStainless for the past month. I wish to obtain parts under warranty for a defective and leaking kitchen faucet, model AFKPO03C. The firm has not replied to e-mails or voice messages. I would appreciate any assistance the BBB can provide in obtaining replacements for parts A-15, 16 (which leak) and 9. Thank you.Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Their Lifetime warranty seems like a joke. I tried to email and called them repeatedly to no avail. This is the email content I send them: "My AFA kitchen faucet, model #AFKPD03C, bought from ******* is now leaking at the junction of the spray hose and the Quick Connect, leading to the damage of our wooden cabinet.Attached please find some pictures of the leakage places and the damages, as well as the proof of purchase.As per the lifetime warranty (attached), I would like to claim a warranty for this.Please help me expedite the warranty claim process to minimize further damage."Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a faucet AFKPD03 and the nozzle sprayer was replaced by the company but the replacement nozzle has slowed to a trickle and I would like a new nozzle. I have left several messages and emailed the company but I have not heard back from them. I would like a new nozzle and I would buy one if I could find one.Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have this ************************************************************************************************************************* kitchen faucet from afa stainless. Faucet head slowed down and finally stop working. Cannot find any spares anywhere? I need spare faucet head and replacementInitial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this kitchen faucet from ****** and after a few months the water turns into a slow drip. This is a unique sprayer head only available through AFA stainless. I have called and emailed the company repeatedly and no one ever responds. This is a very common problem with this faucet and this company. It is faucet AFKPO03C
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Customer Complaints Summary
9 total complaints in the last 3 years.
7 complaints closed in the last 12 months.