ComplaintsforRitual

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am very tired of Ritual's automatic renewal of subscription without any email notification. There is also absolutely no way of closing an account on your own, you have to message their team to get your account permanently deleted. It seems like they force-feed their vitamins on you. I also had bloating issues and minty burps after consuming their vitamins.

  

  Business response

  04/23/2024

  This customer reached out to our support team on 3/25 requesting to cancel. Our support team responded on 3/26 and confirmed they successfully canceled their subscription on 3/25 and processed a courtesy refund. Additionally, I am able to confirm they received an email alert about their upcoming order on 3/22 and the order shipped on 3/24. We advise that customers make any order edits or cancel at least 24hrs before the set processing time.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I canceled my subscription with this company and they still sent my order out. They refuse to take my order back or refund me.

  

  Business response

  04/23/2024

  This customer reached out to our support team on 3/22, requesting assistance with returning an order. Our support team responded on 3/22 and let them know that our refund policy covers your first order for 30 days from the point of purchase. However, as a one-time courtesy we went ahead and refunded their most recent order. 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Ritual.com charging me on my **** every month $68.29 and send me vitamins the one I didnt subscribed for monthly .Why are they charging me for I didnt even ask I want them to STOP charging me I dont want to buy multivitamins.

  

  Business response

  04/23/2024

  We do our best to make it clear upfront that Ritual.com is subscription-only, as noted during the checkout process and in the order confirmation email you receive after purchase. We are unable to locate any conversations between this customer and out support team. However, I was able to locate their account and can confirm they canceled their subscription online on April 19, 2024. They will not be billed or shipped any additional orders moving forward. 

• Initial Complaint

  04/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchase two bottles of vitamins on March 16th. Not a subscription and not a bundle.Just two bottles of vitamins, a one time purchase to be shipped together.On the shipping confirmation on March 21 I see that they are shipping one bottle of vitamins and some other product I did not want. The second bottle is not being shipped.Their email says to login to cancel the order but when I logged in I see a screen saying the second bottle is coming next month with the same additional unwanted product. This screen implies I will be charged the full sum again next month, and implies I am on a subscription.I absolutely never signed up for a subscription.There are no methods to cancel the order that has shipped nor the order that has not shipped or ensure I will not be in a subscription.There is no contact information available to get help from support, only an faq that is obviously unhelpful.I found an email contact through a ****** search.I asked the representative to cancel my order and confirm. I asked for a phone number.The representative only replied with shipping details and refused to provide a phone number.I asked again to ensure no more payments would go through and to process a refund on the product that had shipped that i did not want. I asked for their address if they have no phone number. I will now need to return the vitamins for a refund.They replied only stating the shipping information and that they cannot cancel after shipping.They have not provided any confirmation I will not be continued to be billed.They have signed me up for subscription against my will and have absolutely no way of canceling it or contacting anyone at this company.I am now going to have to dispute with my credit card.They should not be allowed to do business in this manner.

  

  Business response

  04/12/2024

  While reviewing this customers account, it appears that they are due a refund. I have issued this as of today, 4/12, and it will be visible on their statement within 7-10 business days, depending on their banks processing timeframe.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 9 bottles of the prenatal vitamins in March and when they were delivered I realized they expire in December. I still have 2 bottles left at home, meaning I will have about 3 bottles of expired vitamins that I will not be able to consume. Normally a multi-vitamin would last for 1-2 years so I didn't factor that in my decision when I made the purchase. I quickly emailed the customer service requesting a return for only 3 bottles, noting they are unopen and simply because I won't be able to get to it when they expire. The request was rejected, meaning they do not care if the customer ends up with expired products, which costs nearly $160.

  Customer response

  04/03/2024

  ***********************

  

  Business response

  05/14/2024

  This customer reached out to our support team on 3/19, requesting a refund after purchasing 9 bottles of Essential Prenatal. Our support team responded on 3/19 and let them know their most recent purchase is outside of our return policy as listed on the site. The expiration dates on our bottles may vary by about 26 months from when the product is delivered. Our expiration dates take into account the formulation of our nutrients, including our omega-3 DHA oil, since liquids tend to have a shorter shelf life than dry ingredients. In this instance, the expiration date is 9 months from the point of purchase, which is correct. Additionally, our site doesn't allow customers to purchase more than 3 items at a time when shipping to ******, and they placed 3 separate orders in March for 3 bottles of Essential Prenatal

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company revealed to me that they are greedy scammers with 0 customer service. I placed an order through my husband's account for us on 1/31. The order totaled $151.21 with their site-wide $35 discount. Once the order was placed, I noticed the delivery date was 3-4 weeks in the future. I am not sure why Ritual would think I would order now to get supplements for the following month (there was not an active subscription at time of ordering), but I was pleased to see that they had a rush order option to get it ASAP. So, MINUTES after ordering, I requested to rush the order. Ritual said my order would arrive in a few days. Great.Long story short, they ended up charging me for a 2nd order on 2/1, for $181. So in a span of less than 24 hours, they charged me $333.21 for two orders when I only authorized and placed one order for the month.Once I realized their mistake, I reached out first via their "instant chat" on their website and requested a refund/for them send me a return label so I could return the order. Did not hear back within 24 hours, then another 24, so I reached out by email. No reply. Found a phone number. No reply. Their phone number doesn't connect to anyone; it literally just says to email them or call 911 if it's an emergency. Telltale sign that Ritual = trash.It took them over a week to get back to me. They agreed that this surprise "wasn't fun" and said that we already had an order processing when the rush was put in so that's why it charged us twice. Um...no. I placed a new order and literally MINUTES later put in the rush request for that SAME order. I was charged later for the higher 2nd order; their defense doesn't even make sense. Now they're treating me like I'm stupid by saying they make it clear that 'it's a subscription" and are refusing to take back the order/refund me. This CS has been awful and I hope this bites them in the ass; I disputed the charge with my bank. I wouldn't support Ritual again if these pills made me fly.

  

  Business response

  04/06/2024

  This customer reached out to our support team on 2/06 wondering why they had been billed for an additional order. Our support team responded on 2/18, we apologized for the delay and explained that they had placed an order and immediately rushed their second order. The order was originally scheduled to go out March 1st but they moved it up to February 1st. This is why they had an additional order process and be delivered after the first one. Our happiness guarantee covers their first order for 30 days from the point of purchase and they placed the order on Sept 22nd 2023.

  Customer response

  04/27/2024

   
  Complaint: 21310995
  
  I am rejecting this response because:

  This unformation is false. I did NOT place two separate orders. I placed ONE order and requested the ONE order to be rushed; literally have proof. This doesnt matter anymore because my bank refunded me, but the fact that you are still lying in an effort to cover up your horrible process and customer service is beyond disappointing. Good luck.
  
  Sincerely,
  
  India ******

  

  Business response

  07/15/2024

  We appreciate you letting us know. We've forwarded your feedback and can confirm your subscription is canceled moving forward. Feel free to reach out to us at ***************************** if you need further assistance."

• Initial Complaint

  02/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My biggest complaint is there is literally no way to communicate with this company. They will not provide a phone number so you can speak to anyone to resolve issues. Ive tried instant messaging, Emailing numerous times I get an automated response saying someone will get back to me but its been two weeks now and literally no word. An order was supposed to be delivered from this company that never was and theres no way to resolve anything.

  

  Business response

  02/22/2024

  This customer reached out to our support team on 2/09 requesting assistance with a missing order . Our support team responded on 2/14 and shipped out a replacement same day with the tracking number **********************. This replacement was delivered to the customer on 2/21/24. 

• Initial Complaint

  02/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The retailer employs shady practices to make it difficult for you to cancel a subscription. I signed up originally to receive multiple medications and got my order by the specified date. A month later I get notification from the bank that I was charged. I immediately contacted Ritual to get the order cancelled. I contacted them on their website as well as social media. I did not receive any response until a WEEK later. And that too was a vague message saying they can't do anything now since the order is processed. Well of course if you respond so late it'll be delivered. I've had to escalate to Paypal

  

  Business response

  02/14/2024

  This customer reached out to our support team on 01/30, requesting assistance with an order that had already been processed. Our support team followed up and confirmed their subscription is canceled, so they won't be billed for any new orders, along with refunding the last order in full.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I set up a subscription with Ritual for their probiotics. After using them for several months, I started noticing increased bloating and other gut issues from taking it. I canceled my subscription as my health was being affected. Ritual still charged and sent me another round is the subscription after my cancellation. I went back online canceled again and followed their website instructions to request a refund- send an email or use the chat feature. Ive done both- as of 10 days ago- and have followed up almost daily. I have received no response to my several emails and the chat box goes unread for 8 hours (they state they only respond to messages from 9am-5pm). I have no way of getting of a live person and my credit card remains charged for a subscription I do not want

  

  Business response

  02/14/2024

  This customer reached out to our support team on 01/27, requesting assistance with their subscription, as they thought they had been canceled and didn't know why an order went through. Our support team responded and explained that while they snoozed, they processed later in December and did not cancel. Due to the snooze, the order went out on 1/22, and they didn't cancel their subscription until 1/27. Once the customer followed up, the email interaction was forwarded to a supervisor, who processed a courtesy refund and refunded them for their last two orders.
  
  If they believe Ritual Multivitamins to be the cause of any adverse effect, please let us know and wed be happy to conduct a proper follow-up report.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 11 I contacted Ritual because my subscription automatically processed without an email notification. I asked to cancel that month's order to which they replied that they'll just give me a $54 credit instead and will opt me in for future notifications. We'll, on Jan 30 I was again charged $54 and automatically mailed the subscription without an email notification. I've reached out to them several times without a response. I want a $54 refund as they promised the credit that I never received.

  

  Business response

  02/14/2024

  This customer reached out to our support team on 12/09, reporting an issue with not receiving notification emails. Our support team responded on 12/11 and confirmed they will still be receiving notification emails moving forward. The customer followed up 1/30, asking about their notification emails and a credit that they did not receive. Our team was able to confirm they have been receiving all notification emails, and we processed a refund of their last order to honor the credit they should have received.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩