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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
See attached better formatted problem ********************** for ease-of-read.Property Management (PM) manages my condo property in ***********************. By contract, PM is required to obtain my upfront approval before conducting any project exceeding $250 in value. However, PM conducted an unapproved project for a few weeks in February without notifying me before, during, or after. PM charged me $1417.28 for it in April, breaching our contract by taking away my right to decide whether to do this project and how to do it.The project significantly altered the shower look with an ugly three times bigger panel. The project effectively replaced one shower cartridge, which usually costs no more than $400 considering the specifics of the property. However, PM decided to replace the whole valve without permission privately and failed. This plus PMs several other mistakes lead to 3+ times higher cost.I made good faith efforts for a direct resolution, including three attempts requesting PM to: 1) restore shower tile and panel at no cost to me; 2) refund the excessive cost above $400 due to their faults. PM refused to discuss these requests by ignoring them. PM showed a disrespectful, problem-evading attitude by making excuses to justify their behavior, refusing to respond to their faults, and kept stalling after six weeks since this issue surfaced.Supporting documents are attached, including:- ******************************** ***************** Incident - Email Thread Pre Incident - Plumber ************* vs after picture of the shower look - PMSV Contract (the "upfront approval" clause is in "Property Management Agreement" 3.H.1)
Business response
06/27/2024
This issue has been resolved with the home owner.Customer response
07/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Specifically, business offered to refund the cost of the project in complaint, and to discontinue the owner - property manager relationship. I accept this settlement.
Sincerely,
Zhe Wen
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.