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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The butter I bought was under filled. About 1/2 full
Business response
08/07/2024
I have already been in contact with the consumer and have sent the consumer replacement product coupons.Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Thursday November 24,2022 I was cooking my thanksgiving dinner and I was going to make some Mac and cheese. I starting melting my butter and as the butter was melting I noticed a clump as I go to pick it out I noticed it was a human tooth. Disgusted I through away the butter. Now it being thanksgiving weekend I waited to call the corporate office at ************* On Monday the 28th. No one answered so I left a message and still have not gotten a call back. This is totally gross and unacceptable. I dont know if some one through a tooth to dispose of evidence or just to be twisted. I also called another number and still have not heard back. As a business you want your customers to be able to have quality products. This is unacceptable and grossBusiness response
12/13/2022
Please see the attached.Customer response
12/14/2022
Complaint: 18471985
I am rejecting this response because: the following information that they provided is not true I never received an email from the lady that is claiming to have asked for information I did receive a call from her to email her pictures but never got an email
Sincerely,
*********************************Business response
01/09/2023
Please see the attached.Customer response
01/10/2023
Complaint: 18471985
I am rejecting this response because:so far they claim to have reached out numerous times but I have called several times and they always say someone will call me back and they dont. So far they just sent me a Coupon for a free butter but that doesnt change the outcome my daughter hasnt been eating since the incident and has been traumatized in finding foreign objects in her food now
Sincerely,
*********************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.